It’s no secret, but Automotive industry is in the midst of a massive transformation – the biggest yet since the inception of the Model T – as the car gets more connected and autonomous – the opportunities to engage with customers in new ways keeps growing – and automakers must evolve their experiences to stay ahead of the growing competition especially from new entrants who are building a customer-first experience from the ground up.
The auto industry is poised for more change in the next five to ten years than it’s seen in the past 50 years and the implication is to be agile and data driven mindset as a necessity.
Vehicle data, driven by vehicle connectivity, will be critical for generating revenue, representing value pool of up to $750 bn and hence leveraging vehicle data will support service offerings.
A competitive customer experience mandates a shift in the way OEMs provide innovation into customer interfaces and offerings.
As digital transforms the Automotive industry, customers will come to expect tailored experiences.
Customers control when, where and how they engage. Learn how leading Automotive players leverage Experience Driven Commerce to drive growth in ways that were never done before. Learn about key enablers across the automotive value chain that help drive both traditional and new business segments.
Presenting Partners
Key Highlights
1
Transforming the automotive purchase experience
2
Understanding cross-tier journey
3
Dealer to Customer journey management
4
Getting specific about consumer needs
5
Automotive Content Supply Chain – CMS revolution
6
Stitching together sales, service, usage, and warranty data
7
Real-time usage relatability
8
Business impact of data silos & overcoming them
9
Building a robust customer data platform for delivering data driven actionable insights
Our Speakers
Vasudha Girdhar
Head of Brand and Digital Transformation, Global Business
Hero MotoCorp
Shweta Ram
Solution Consulting Practise Lead
Adobe
Ankur Mittal
CEO & Co-Founder
Axeno
Bhasker Joshi
Partner Success Lead – SMB, DNB & ISV
Amazon Web Services (AWS)
Pritish Gupta
Head Marketing
Okaya Electric Vehicles
Ankit Shrivastava
Head of Service Management
SAR Group – Mooving
Rajiv Wahi
Chief Executive – IB
Escorts Kubota Limited
Arun Kumar
Vice President Digital Commerce
Embitel
Arun Kapur
CEO
JBM Group
Manish Panjwani
Chief Technology Officer
Shriram Automall
Agenda
6:00 PM – Registration & Refreshments
6:30 – 6:40 PM – Welcome note by AWS
6:40 PM – Unlocking the Digital Journey in Automotive Industry – customer experience rebooted!
- What does a Digital Transformation in Automotive Industry look like?
- Unifying the digital experience to advance humanity
- Digital Transformation and its impact on customer service
Speaker – Vasudha Giridhar, Head of Brand and Digital Transformation, Global Business, Hero MotoCorp
7:00 – 7:20 PM – Ownership to Usership : The Real Time Usage Relatability – A session by Adobe
Speaker – Shweta Ram, Solution Consulting Practise Lead, Adobe
7:20 PM – Panel Discussion: Overcoming business silos in the automotive industry to improve customer experience
Session focus:
- Personalization as a digital marketing strategy for the Automotive sector
- Leveraging Data to Personalize the Customer Experience
- Seamless customer experience journey management with digital adoption