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It’s no secret, but Automotive industry is in the midst of a massive transformation – the biggest yet since the inception of the Model T –  as the car gets more connected and autonomous –  the opportunities to engage with customers in new ways keeps growing – and automakers must evolve their experiences to stay ahead of the growing competition especially from new entrants who are building a customer-first experience from the ground up.

The auto industry is poised for more change in the next five to ten years than it’s seen in the past 50 years and the implication is to be agile and data driven mindset as a necessity.

Vehicle data, driven by vehicle connectivity, will be critical for generating revenue, representing value pool of up to $750 bn and hence leveraging vehicle data will support service offerings.

A competitive customer experience mandates a shift in the way OEMs provide innovation into customer interfaces and offerings.

As digital transforms the Automotive industry, customers will come to expect tailored experiences.

Customers control when, where and how they engage. Learn how leading Automotive players leverage Experience Driven Commerce to drive growth in ways that were never done before. Learn about key enablers across the automotive value chain that help drive both traditional and new business segments.

Presenting Partners

Microsoft
Axeno

Key Highlights

1

Transforming the automotive purchase experience

2

Understanding cross-tier journey

3

Dealer to Customer journey management

4

Getting specific about consumer needs

5

Automotive Content Supply Chain – CMS revolution

6

Stitching together sales, service, usage, and warranty data

7

Real-time usage relatability

8

Business impact of data silos & overcoming them

9

Building a robust customer data platform for delivering data driven actionable insights

Our Speakers

Harpreet-Singh-Paintal

Harpreet Singh Paintal

Head – Data & Analytics

Adobe
pragati-malhotra

Pragati Malhotra

Senior Solutions Consultant

Adobe
Divya-Rawat

Divya Rawat

Account Technology Strategist

Microsoft
Arun-Kumar

Arun Kumar

Vice President Digital Commerce

Embitel
Mahesh-Calavai

Mahesh Calavai

Chief Digital & AI Officer

TVS Motors
Abhinav-Srivastava

Abhinav Srivastava

Chief Information Officer & Head of IT Shared Services

Daimler India Commercial Vehicles
Dr-Rajaram-Venkataraman

Dr. Rajaram Venkataraman

Convenor, FICCI TNSC Technology Panel and Member, FICCI National Committee

FICCI

Agenda

6:00 PM – Registration & Refreshments

6:30 – 6:40 PM – Welcome note by Microsoft

6:40 PMIndustry Keynote session – Unlocking the Digital Journey in Automotive Industry – customer experience rebooted!

7:00 – 7:20 PM – Ownership to Usership : The Real Time Usage Relatability – A session by Adobe

7:20 PM – 8:00 PM – Panel Discussion: Overcoming business silos in the automotive industry to improve customer experience

Session focus:

  • Personalization as a digital marketing strategy for the Automotive sector
  • Leveraging Data to Personalize the Customer Experience
  • Seamless customer experience journey management with digital adoption

8:00 PM – 8:15 PM – Q & A with the audience

8.30 PM onwards – Networking Dinner

Registration Form