Digital disruption, data explosion and customer experience are the driving forces behind the need for companies to transform how they do business. COVID-19 has been a major disruption for people-intensive industries and the BPO sector is no exception. Some of the forward-looking BPO organizations are using this entire disruption as an opportunity to re-evaluate how they do business and how they can make themselves resilient and future-proof.
Today the emerging model of BPO leverages the power of Digital Transformation – Artificial Intelligence and Robotic Process Automation to create even greater efficiencies and quality for the work that keeps businesses nimble and profitable. Three of the toughest — and most important — considerations when making the digital transformation journey are:
Scalability and flexibility
Rapid technology innovation
Consumerization and customer experience
Our Thought provoking BPO Roundtable will infuse interesting elements on how technology and process reengineering are emerging as the two common vectors in their journey to transform into a “New Age BPO” company. Get strategic insights on How does the increasing digitalization benefit the BPO industry?
Presenting Partner
Businesses are built on the experiences they provide and every day millions of those experiences are built by Avaya (NYSE:AVYA). For over one hundred years, we’ve enabled organizations around the globe to win—by creating intelligent communications experiences for customers and employees. Avaya builds open, converged and innovative solutions to enhance and simplify communications and collaboration—in the cloud, on premise, or a hybrid of both. To grow your business, we’re committed to innovation, partnership, and a relentless focus on what’s next. We’re the technology company you trust to help you deliver Experiences that Matter.
Visit us at www.avaya.com
In this roundtable, we will focus on
Exploring the new digital BPO landscape
Understand how “Emotionally aware” CX will be a major differentiator
Transformation of BPO Services in India
How does the increasing digitalization benefit the BPO industry?
Driving customer satisfaction with remote customer experience
Who should Attend?
CXO’s / VP / President / Directors :
Contact Centre
Outsourcing
Technology
Information
Customer Experience
Delivery
Operations
Business transformation
HR
Finance
Process excellence
Our Speakers
Devaraj RK
Business Head
Flatworld Solutions
Joseph Kaithathara
Associate Director
ExpertCallers
Deepak Nagabhushan
Associate Director
Fusion BPO Services
Nagaraj Muppalla
EVP – Digital Transformation
Adventaus Technologies Private Limited
Sathya Niranjan
Executive Vice President – Software Engineering & DevSecOps Automation
ExpertCallers
Rakesh Datta
Sales Director
Feat Systems
Peeyush Goel
Digital Solutions & Industry head
ITC Infotech
Hema Nevetia
CFO & Director Shared Services