Digital disruption, data explosion and customer experience are the driving forces behind the need for companies to transform how they do business. COVID-19 has been a major disruption for people-intensive industries and the BPO sector is no exception. Some of the forward-looking BPO organizations are using this entire disruption as an opportunity to re-evaluate how they do business and how they can make themselves resilient and future-proof.
Today the emerging model of BPO leverages the power of Digital Transformation – Artificial Intelligence and Robotic Process Automation to create even greater efficiencies and quality for the work that keeps businesses nimble and profitable. Three of the toughest — and most important — considerations when making the digital transformation journey are:
Scalability and flexibility
Rapid technology innovation
Consumerization and customer experience
Our Thought provoking BPO Roundtable will infuse interesting elements on how technology and process reengineering are emerging as the two common vectors in their journey to transform into a “New Age BPO” company. Get strategic insights on How does the increasing digitalization benefit the BPO industry?
Presenting Partner
Businesses are built on the experiences they provide and every day millions of those experiences are built by Avaya (NYSE:AVYA). For over one hundred years, we’ve enabled organizations around the globe to win—by creating intelligent communications experiences for customers and employees. Avaya builds open, converged and innovative solutions to enhance and simplify communications and collaboration—in the cloud, on premise, or a hybrid of both. To grow your business, we’re committed to innovation, partnership, and a relentless focus on what’s next. We’re the technology company you trust to help you deliver Experiences that Matter.
Visit us at www.avaya.com
In this roundtable, we will focus on
Exploring the new digital BPO landscape
Understand how “Emotionally aware” CX will be a major differentiator
Transformation of BPO Services in India
How does the increasing digitalization benefit the BPO industry?
Driving customer satisfaction with remote customer experience
Who should Attend?
CXO’s / VP / President / Directors :
Contact Centre
Outsourcing
Technology
Information
Customer Experience
Delivery
Operations
Business transformation
HR
Finance
Process excellence
Our Speakers
Sutanuka Ghosh
Operating Leader- Business Lead for Telecom and BFSI Operations Assistant Vice President- Operations
Genpact
Ankur Srivastava
Region Head Sales – India BPS
Tech Mahindra
Murli Pawar
Vice President Technology
Suntec
Jatin Gupta
Director
Pacific Global Inc.
Payal Pathak Chaudhry
AVP-CX Solutioning and Consulting
EXL Service
Arshdeep Singh
Vice President, M&A
GlowTouch Technologies
KK Kaushik
Director
CNS Comnet
Rupam Bindra
Vice President – Quality
Teleperformance
Gaurav Swarup
Director Of Operations
Webhelp
Saurabh Ailawadi
Head Of Operations
Webhelp
Benoni (Benoy)
Head of Contact Center
Radical Minds Technologies Pvt. Ltd.
Shubhendu (Sam) Bose
DGM – Business Development | Key Account Management | Sales & Marketing | Client Relationship Management
Nimbus BPO Limited
Prateek Agarwal
Director of Business Development Customer Experience
Nimbus BPO Limited
Abhishek Sobti
Vice President Business Development Sales Operation
Denave
Deepak Bhati
Director Global Business Services
UnitedLex
Anjali Dutta
VP – Head of Digital Studio
Tech Mahindra
Ashish Mittal
Head of Customer Success
Synaptic
Punnet Ahuja
AVP – Enterprise Sales