Engagely is a leading No-code CX automation platform augmented with Microsoft Azure Open AI, Generative AI, and Voice AI technology. From BFSI to Healthcare to Pharma, Engagely empowers enterprises across industries by automating their customer support and CX. Engagely helps BPOs upgrade their manual, resource intensive operations with efficient contact center software- all this with minimal setup time, enterprise-grade security, flexible deployment options and no additional IT overheads.

The ready-to-use industry specific pre-built AI models, real-time analytics, multilingual support, omnichannel presence, and seamless integration capabilities help enterprises accelerate growth with improved efficiency by delivering exceptional experiences for customers and employees.

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With Microsoft AI, we are dedicated to ensuring that AI functions as intended and is used in ways that earn trust.
Your data is your data
Your data is protected at every step
It radically accelerate your productivity with AI features built directly into Microsoft tools and services.
With Our partner we help them Code in dozens of languages using natural prompt.
Uncover and respond to opportunities and threats faster
Create your own intelligent apps, Conversational intelligent bots powered by Generative AI, derive insights and services with Azure AI—a portfolio of AI services designed for scale and performance.

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Businesses are built on the experiences they provide and every day millions of those experiences are built by Avaya (NYSE:AVYA). For over one hundred years, we’ve enabled organizations around the globe to win—by creating intelligent communications experiences for customers and employees. Avaya builds open, converged and innovative solutions to enhance and simplify communications and collaboration—in the cloud, on premise, or a hybrid of both. To grow your business, we’re committed to innovation, partnership, and a relentless focus on what’s next. We’re the technology company you trust to help you deliver Experiences that Matter.

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Evren provides workstations for BPOs, Telemarketing and frontline workers that are easy to use, secure and saves IT costs for the organization.

Evren’s mission is to simplify IT & Security for its customers to let them focus on what they do best.

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Trusted by the world’s leading brands, ElectrifAi is the world’s machine learning software factory with 100s of pre-trained and pre-structured machine. learning models spanning statistical ML, NLP and CV. We are one of the oldest machine learning companies with over 16 years of experience solving business problems of customers across industries. We have deep global experience across healthcare, government, manufacturing, financial services, telecommunications, education, EV, and a range of other sectors. Our machine learning models address real industry use cases. We remove the risks of building your team, assembling your tool set, and spending months or years trying to create real business value from your data. We have deep domain expertise for every model we deliver and drive quick time-to-value for successful business outcomes on predictable timeframes with known results. Our mission is to help organizations change the way they work through machine learning: driving profit, cutting costs, and reducing risks.

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Go4customer, a Cyfuture entity, operates as a globally recognized technocratic entity with a core mission of delivering transformative solutions across diverse industries. The organization is committed to spearheading groundbreaking advancements within the realm of Business Process Services, experiencing rapid expansion in the sectors of Customer Interactivity, Digital & Social Media Marketing.

Their extensive research efforts delve deep into the realms of technology, resulting in the development of cutting-edge real-time analytical solutions. Offering a comprehensive suite of data management tools, Go4customer addresses all database-related challenges effectively. Their innovative approach has led to the creation of a virtual realm within the metaphorical cloud, boasting top-tier computing services, seamless migration solutions, and efficient remote infrastructure management.

The organization’s exploration extends across the vast landscape of digital innovation, focusing on the intricate field of Big Data analytics. In addition, Go4customer embraces the realm of Social Media Optimization services, strategically promoting brands to secure unrivaled recognition. Their influential Omni-channel Retail and Distribution services serve as a conduit, connecting businesses with their widest audience to date.

Embracing a philosophy that views business as an exercise in building trust, Go4customer places a premium on fostering customer relationships to cultivate positive social capital. Through consistent investments in customer engagement, the organization solidifies its position as a trusted industry leader.

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FLOW WFM is an omnichannel, self-serve workforce management suite that arms WFM teams with a single solution to intelligently execute the full WFM lifecycle. It brings the best of AutoML, AI and Cloud technologies to data management, short-term & long-term forecasting, capacity planning, staffing & scheduling and powerful historical , as well as real-time analytics.

At FLOW, we understand that BPMs today need a modern WFM solution to keep pace with rapidly changing customer expectations. We ensure that you match the right agent with right skills at right time for every customer interaction. The suite helps WFM teams overcome real-world complexities so that they never have to face a crisis. Offload the administrative tasks to FLOW and be free to care for your customers. Surpass every KPI with the insights you need, when you need them and how you need them.

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BPO Council of India (BCI) provides platform to Domestic and International Call Centers for their targeted growth and development and to address various issues being faced by the industry from customer or Government point of view and effectively contribute for development of sector and larger interest of the Country.

The vision is to create a flourishing BPO industry which is spread across India and provides job opportunities. The vision is to interface with the various Ministries of Govt. of India, State Governments, Large customers and employee organizations and other Industry forums to contribute towards faster growth by overcoming challenges.

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