India has a population of 1.3 billion people, with nearly 65% of the population below the age of 35. India has been a preferred destination for BPOs as the young population of the country is imperative for the future growth of the BPO sector. Indian BPO companies offer varied services, such as customer support, technical support, telemarketing, insurance processing, data analytics and processing, financial and accounting services, and online research. Call centers have been the backbone of many businesses for customer support. After nearly three years of work and life upheaval, call centers have experienced a revitalization with the encouragement of remote work models, increased demand for service, and the necessity of delivering a good customer experience.
The role of contact centers for service and customer service departments is shifting towards the center of the organization and value creation. Call centers will have no choice but to adopt the latest technology to stay relevant in the changing world. The emergence of AI-driven technologies, such as chatbots and virtual assistants, will redefine the traditional call center model. The impact of these innovations will be felt not only by businesses but also by consumers as customer service becomes more efficient and tailored to individual needs.
BPO and Contact Center Summit & Awards 2024 is set to bring together industry experts, thought leaders, and top executives from the Business Process Outsourcing (BPO) and contact center sectors for a day of networking, knowledge sharing, and recognition of excellence. The summit will feature keynote presentations, panel discussions, and interactive sessions that will delve into the latest trends, challenges, and opportunities shaping the BPO and contact center landscape. The 4th Edition BPO and Contact Center Summit & Awards 2024 promises to be a must- attend event for anyone involved in the outsourcing and customer service industry.
Sponsors
Exhibit Partner
Business Partner
Media Partner
Highlights
Gain meaningful market insights from prominent industry experts covering a plethora of topics
Network with industry visionaries, business leaders and peers
Accelerating high growth and a data-first mindset
Learning and skill development opportunities through Panel and standalone sessions
A fantastic platform for networking, collaborations, and showcasing expertise to inspire a diverse audience from various industries.
Key Focus Areas
Automation: a win-win for customers and agents
Contact Centre of the Future-Digital Transformation
The Connected customer experience augmented with AI How Will Metaverse Shape the Future of Contact Centres?
Digging Deeper into the Minds of Customers Through Conversations & AI
Contact Center 2025: A revised roadmap
Our Speakers
Suresh Sampath
Director Of Quality Assurance, Business Excellence, Transformation Practice Fusion CXVenkatesh PS
Director - Global Business Resiliance - Corporate Security Cognizant Technology Solutions
Shyam Sunder
Vice President -- Offering & Solutions Leader For Ocx Customer Service Operations Hexaware Technologies
Awards
Individual Awards
Contact Centre Leader of the Year
Outsourcer of the Year
Best Analyst of the Year
Best Contact Center of the Year
Best Contact Center of the Year – IT
Best Customer Service
Best CX Champion
Best Process Excellence Leader of the Year
Best Contact Center Sales
Best Contact Centre Champion of the Year
CEO of the Year
Customer Contact Leader of the Year
Best Process Excellence Leader of the Year
Best Strategic Leader of the Year
BPM Entrepreneur of the Year
Outsourcing Entrepreneur of the Year
Corporate Awards
BPO of the Year
Best Complaint Handling Team of the Year
Best Outsourcing Partnership
Outsourced Contact Centre Company of the Year
Best Business Process Outsourcing Team of the Year
Best Outsourced Customer Service Team
Best IT Team
BPO Excellence of the Year
Best Customer Service Team
Best Help Desk
Best Outbound Campaign
Best Organizational CX
Best use of Social Media in the Contact Center
Best Workplace of the Year
Best Customer Experience Provider
Best Contact Centre of the Year
Best Technology Innovation of the Year
Best BPM Organization
Best BPM Initiative
Emerging BPO of the Year
BPO Innovation of the Year
Most Effective Use of BPM Technology
Outsourcing Innovation of the Year
Health Insurance BPO Provider
Best IT Enablement in BPO
Fastest Growing Outsourcing Company of the Year
Sectors
BFSI
E-Commerce & Retail
FMCG
Healthcare
Telecommunications
Who should attend?
Directors, Presidents, Managing Directors, Chiefs, Senior Vice President, Vice President, AVP of
Contact Centre
Call Centre
Outsourcing & Offshoring
Customer Experience
Customer Management
Customer Care
Digital Transformation
Business Process Management
Business Process Outsourcing
Our Partners
Exhibit Partner
Welcome to apna, India’s Largest Bulk Hiring Platform for BPOs, with over 5 Crore Job Seekers and 7 Lakh+ Recruiters hiring across 825+ Cities Pan India.
Pressing issues such as the scarcity of qualified candidates, alarmingly high employee attrition rates, limited access to candidates in Tier 1 & 2 markets, and the poor public perception of the BPO industry dissuade potential candidates from applying.
Moreover, inefficient recruitment processes further impact revenue and growth.
We built apna to streamline the hiring process for recruiters, enabling them to engage, attract, and hire relevant talent much faster!
Our suite of products empowers recruiters to post jobs and tap into an extensive talent database using our AI-powered search algorithm, ensuring precision candidate selection from across 200 categories tailored specifically for roles like telecallers, sales associates, operators, and more. Recruiters can also showcase their brands to become the employer of choice among job seekers – all within a single platform.
Join leading BPO companies like Teleperformance, Alorica, Fusion BPO, Platinum One, HGS, and more that trust apna to deliver results
Business Partner
Welcome to Convin.ai, one of India’s fastest-growing Conversation Intelligence Platforms, transforming 80+ companies into automated quality assurance powerhouses.
Our platform ensures 100% conversation monitoring, dramatically reducing misselling by 31% and boosting revenue by an impressive 21%. Tailored for dynamic sales, support, and collection call centers, our platform is packed with AI-driven tools to track, transcribe, and analyze every call, email, and chat.
Our platform offers both real-time and post-call interaction suites, tackling critical challenges such as manual human intervention and reactive quality assurance head-on. Our impact is transformative across multiple sectors including Insurtech, E-commerce, Edtech, Hospitality & Travel, Real Estate, Healthtech, BPOs, Airlines, and Fintech.
Why Choose Convin AI?
- In-House Speech-to-Text Models: Enjoy high transcription accuracy tailored to your specific needs.
- Pioneers in Automated Coaching: Benefit from zero human intervention with our advanced coaching capabilities.
- Real-Time Monitoring and Guidance: Optimize agent performance on the fly with instant feedback and coaching.
- In-House Convin Mobile Application: Stay connected and manage interactions seamlessly on the go.
What Can Our Customers Achieve?
- 100% Compliance Monitoring: Ensure every interaction adheres to regulatory standards.
- 56-Second Reduction in Average Handle Time (AHT): Improve efficiency and customer satisfaction.
- 60% Decrease in Ramp-Up Time: Train new agents faster and more effectively.
- 27% Increase in CSAT: Elevate customer satisfaction scores.
- 17% Increase in Collection Rate: Improve your collection efforts and reduce outstanding debts.
- 25% Increase in Retention Rate: Keep your customers coming back with superior service.
- 12% Increase in Repeat Purchases: Foster customer loyalty and repeat business.
- 21% Increase in Sales: Boost your revenue with enhanced sales strategies.
Experience the future of conversation intelligence and make every customer interaction count with Convin.ai.
Media Partner
siliconindia publishes exclusive and authentic content through stories of burgeoning entrepreneurs, outstanding technologists, and accomplished CXOs, along with business analysis, leading technology trends, and opinions. Having procured the wisdom and augmented the insights on various verticals, besides technology, siliconindia over the years has branched into sectors ranging from Enterprise Services to Healthcare, Education, Consultants, Real Estate, Lifestyle, and Startups. Having grown profoundly, siliconindia today reaches out to the top management and senior executives (VPs and CXOs), venture capitalists and entrepreneurs across India. siliconindia is a proponent of the bilateral business corridor, acting as a quintessential forum for professionals to interact, exchange knowledge, develop business relationships, and share their experiences—a one of kind proposition.
Media Partner
ZEX PR WIRE ™ is a Press Release Distribution SAAS platform, which syndicates press release content to Tier 1,2 & 3 media outlets globally. ZEX PR WIRE ™ has partnered with more than 500+ Media outlets. ZEX PR WIRE ™ is a 99% automated platform that can be used by any marketing or PR team in a firm or even by individual PR agencies and marketing firms too, for conducting and managing PR campaigns of their clients
Why Attend?
Understand how your Industry peers are managing uncertainty and keeping their people motivated
Be inspired by the distinguished leaders & their thoughts at the forefront of their game
Get actionable advice on specific business challenges & get your most pressing questions answered
Make the most of networking which is the need of the hour
Why Sponsor?
Meet the decision makers of the companies that are heading the departments in their respective organization
Get brand visibility & a competitive edge
Connect & influence decision makers to incorporate your robust solutions
Facilitate interaction and business development opportunities
Venue
Sheraton Grand Bangalore Hotel at Brigade Gateway
Registration Form
Award Nomination Form
1. Fill in your details.
2. Select a category.
3. Submit case study or white paper along with the form
Jury will be selecting the best case study. You would be informed by our team 10 days prior to the event.