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Digital disruption, data explosion and customer experience are the driving forces behind the need for companies to transform how they do business. COVID-19 has been a major disruption for people-intensive industries and the BPO sector is no exception. Some of the forward-looking BPO organizations are using this entire disruption as an opportunity to re-evaluate how they do business and how they can make themselves resilient and future-proof.

Today the emerging model of BPO leverages the power of Digital Transformation – Artificial Intelligence and Robotic Process Automation to create even greater efficiencies and quality for the work that keeps businesses nimble and profitable. The toughest and most important considerations when making the Digital Transformation journey are scalability and flexibility, rapid technology innovation, consumerism and customer experience.

The pandemic hit the BPO industry the hardest as the industry faced various challenges in terms of workplace disruption, cyber security threats, client management and compliance issues. It is the ‘New Normal’, which is giving enough room for the industry to evolve over the coming decades. Innovative, technology-enabled and flexible operating models are the DNA of the new normal – especially coded to meet the marked shift in client expectations.

Intelligent Automation Partner

Botminds is the World’s first Unified No-code Intelligent Document Processing and Process Automation platform. We build cutting-edge AI to extract insights from documents and websites, using our Unified platform.

We enable end-to-end intelligent automation that is highly customizable, needs no code and takes 90% less (than standard) sample data to train our engine. Using our technology, our customers can build custom models to read, understand, and summarize data from documents and websites within hours.

Our goal is to help enterprises achieve end-to-end automation for high-value document-centric processes and bring 10x efficiency, in weeks.

Visit us at botminds.ai

Co-Presenter

Enate is a SaaS Process Orchestration platform which is designed to run lean, efficient and well-managed processes across enterprise operations. With Enate, you can manage a workforce of humans and digital workers for simplified end-to-end business processes. You can plug and play any technology (RPA, AI, cognitive, NLP, machine learning) from any vendor to get digital fast. The platform enables the delivery of services from multiple locations to local standards while maintaining complete visibility and control (including the automation of KPIs and SLAs), all aligned to detailed reporting of cost and productivity.

Visit us at www.enate.io

Gold Partner

Exotel is one of Asia’s largest cloud telephony companies, working with 4,500+ businesses including top enterprises and start-ups. They solve communication problems for various industries be it Automobile, E-commerce, Cab aggregators, BFSI or Fintech. Exotel is a secure and reliable business phone system on the cloud. Simple to setup. No additional infrastructure or equipment required. Enables sales and support teams irrespective of where they work from.

Visit us at www.exotel.com

Silver Partner

Established in 1985, Kotak Mahindra Group is one of India’s leading financial services conglomerates. In February 2003, Kotak Mahindra Finance Ltd. (KMFL), the Group’s flagship company, received banking licence from the Reserve Bank of India (RBI), becoming the first non-banking finance company in India to convert into a bank – Kotak Mahindra Bank Ltd.

Visit us at www.kotak.com

Powered by

Businesses are built on the experiences they provide and every day millions of those experiences are built by Avaya (NYSE:AVYA). For over one hundred years, we’ve enabled organizations around the globe to win—by creating intelligent communications experiences for customers and employees. Avaya builds open, converged and innovative solutions to enhance and simplify communications and collaboration—in the cloud, on premise, or a hybrid of both. To grow your business, we’re committed to innovation, partnership, and a relentless focus on what’s next. We’re the technology company you trust to help you deliver Experiences that Matter.

Visit us at www.avaya.com

Digital Disruption Partner

Compass is a software that Gamifies your Incentive Programs.

Integrate your CRM, pick one of our interactive game templates, and publish it in less than 10 mins. No more spreadsheets! With easy-to-publish game templates, leaderboards and analytics, Compass empowers your Sales Managers. With game-like elements, rewards, recognitions and complete access to relevant information, Compass motivates your on-the-ground Salesforce to do more! The end result is a highly energized organization with accelerated performances and sustained growth.

Visit us at www.getcompass.ai

Key Focus Areas

Process Reengineering in the BPO industry

Increasing productivity by leveraging Technology

Blue print for Growth

Customer experience in times of uncertainties

Empowering the workforce – Success of the Hybrid model

Post pandemic trends & strategies

Join industry leaders and experts as they share their experiences and perspectives on game-changing technologies.

Awards

Individual Awards

Customer Contact Leader
of the Year

Best Process Excellence
Leader of the Year

Best Strategic Leader
of the Year

BPM Entrepreneur
of the Year

Corporate Awards

Best Workplace
of the Year

Best Customer Experience
Provider

Best Contact Centre
of the Year

Best Technology Innovation
of the Year

Our Speakers

Avnish Mehta

Avnish Mehta

Director Business Transformation

Alorica
Gokul-Ganapathi

Gokul Ganapathi

CEO & Co-Founder

Botminds — Speaker
Uday-Jose

Uday Jose

MD – Enate APAC

Enate Ltd. — Speaker
Rituparn Bakshi

Rituparn Bakshi

Head Service Quality & OE – CLM

Sutherland Healthcare Solutions
Venkatraman-Umakanth

Venkatraman Umakanth

VP & SBU Head Analytics & IT

Vee Technologies
Yahya Rasheed

Yahya Rasheed

Global Head of L&D & Workforce Transformation – Digital Workplace

HCL Technologies
Bharathwaj-Ranganathan

Bharathwaj Ranganathan

APAC Head of FPIA Consulting

Capgemini
Shyam-Sunder

Shyam Sunder

Vice President

Hexaware Technologies
Amit Vohra

Amit Vohra

CTO

Teleperformance India
Ravishankar-Panchanathan

Ravishankar Panchanathan

Associate Vice President and Business Head – Digital Transformation Services

Infosys BPM
Mohan-CK

Mohan CK

Chief Business Officer

Conneqt Digital
Vishesh-Nigam

Vishesh Nigam

Director- Intelligent Automation

Concentrix
Ajay George

Ajay George

VP – Business Transformation, Digital Transformation, Continuous Improvement

Accenture
Gyanendra-Narayan-Pati

Gyanendra Narayan Pati

Senior Director, Global Head of Marketing and Communications

Acuity Knowledge Partners
Sunder Rajan

Sunder Rajan

SVP – APAC Operations

Exela Technologies
Debaprasad Chakravorty

DebaPrasad Chakravorty

AVP, Portfolio Head

Infosys BPM
Nanda Gopal V

Nanda Gopal V

AVP – Head of Global Customer Experience

Vauld
Ashish Bhatia

Ashish Bhatia

Global Solution Center Head (India) at DXC Technologies | APMP India Governing Board Member |

DXC Technology
Ajay-Baksi

Ajay Bakshi

Global Transformation Head – Shared Services & Third Party Transition & Transformation Leader – ITGO

Xerox – Shared Services
Nitin-Barekere

Nitin Barekere

VP Human Resources

Omega Healthcare
Bhavesh-Vora

Bhavesh Vora

Sales Engineering Leader

Avaya India
Preeti-Raghuvanshi-Singh

Preeti Raghuvanshi Singh

Vice President – ITeS

Quess Corp
Nanda-Chintaluri

Nanda Chintaluri

Vice President – Research & Analytics

RRD Global Outsourcing Solutions, APAC
Ujwal-Baranwal

Ujwal Baranwal

Vice President and Priority Circle Manager

Kotak Mahindra Bank
Promod-Pillai

Promod Pillai

WW Head of Partnerships and Channels

Exotel, India
Vikas-Anand

Vikas Anand

VP Sales & Marketing

Botminds
Ajay-Shenoy

Ajay Shenoy

Chief Business Officer

Compass by Xoxoday

Why Attend?

Understand how your industry peers are managing uncertainty and keeping their people motivated.

Be inspired by the distinguished leaders & their thoughts at the forefront of their game.

Get actionable advice on specific business challenges& get your most pressing questions answered.

Make the most of Networking which is the need of the hour.

Who should attend?

CXOs, Directors, VP, AVP, Head of

Operations

Business Excellence & Process Excellence

Customer Experience, Customer Success & Support

Sales & Marketing

Product

Digital Transformation & Technology

Contact Centre

Outsourcing

Delivery

Business Transformation

Why Sponsor?

  • Meet Leaders that are heading the Digital Transformation in their respective organizations

  • Get brand visibility & a competitive edge

  • Connect & influence decision makers to incorporate your robust solutions

  • Facilitate interaction and business development opportunities

Pricing

Indian Delegates

Early Bird RatesTill 15th JuneStandard Rate
Amt in INR₹7,000₹9,000
Conference + Nomination fees₹11,000₹13,000

International Delegates

Early Bird RatesTill 15th JuneStandard Rate
Amt in USD$100$150
Conference + Nomination fees$150$200

Registration Form

    Award Nomination Form

    1. Fill in your details.
    2. Select a category.
    3. Submit case study or white paper along with the form

    Jury will be selecting the best case study. You would be informed by our team 10 days prior to the event.