Digital disruption, data explosion and customer experience are the driving forces behind the need for companies to transform how they do business. COVID-19 has been a major disruption for people-intensive industries and the BPO sector is no exception. Some of the forward-looking BPO organizations are using this entire disruption as an opportunity to re-evaluate how they do business and how they can make themselves resilient and future-proof.
Today the emerging model of BPO leverages the power of Digital Transformation – Artificial Intelligence and Robotic Process Automation to create even greater efficiencies and quality for the work that keeps businesses nimble and profitable. The toughest and most important considerations when making the Digital Transformation journey are scalability and flexibility, rapid technology innovation, consumerism and customer experience.
The pandemic hit the BPO industry the hardest as the industry faced various challenges in terms of workplace disruption, cyber security threats, client management and compliance issues. It is the ‘New Normal’, which is giving enough room for the industry to evolve over the coming decades. Innovative, technology-enabled and flexible operating models are the DNA of the new normal – especially coded to meet the marked shift in client expectations.
Intelligent Automation Partner
Botminds is the World’s first Unified No-code Intelligent Document Processing and Process Automation platform. We build cutting-edge AI to extract insights from documents and websites, using our Unified platform.
We enable end-to-end intelligent automation that is highly customizable, needs no code and takes 90% less (than standard) sample data to train our engine. Using our technology, our customers can build custom models to read, understand, and summarize data from documents and websites within hours.
Our goal is to help enterprises achieve end-to-end automation for high-value document-centric processes and bring 10x efficiency, in weeks.
Visit us at botminds.ai
Co-Presenter
Enate is a SaaS Process Orchestration platform which is designed to run lean, efficient and well-managed processes across enterprise operations. With Enate, you can manage a workforce of humans and digital workers for simplified end-to-end business processes. You can plug and play any technology (RPA, AI, cognitive, NLP, machine learning) from any vendor to get digital fast. The platform enables the delivery of services from multiple locations to local standards while maintaining complete visibility and control (including the automation of KPIs and SLAs), all aligned to detailed reporting of cost and productivity.
Visit us at www.enate.io
Gold Partner
Exotel is one of Asia’s largest cloud telephony companies, working with 4,500+ businesses including top enterprises and start-ups. They solve communication problems for various industries be it Automobile, E-commerce, Cab aggregators, BFSI or Fintech. Exotel is a secure and reliable business phone system on the cloud. Simple to setup. No additional infrastructure or equipment required. Enables sales and support teams irrespective of where they work from.
Visit us at www.exotel.com
Silver Partner
Established in 1985, Kotak Mahindra Group is one of India’s leading financial services conglomerates. In February 2003, Kotak Mahindra Finance Ltd. (KMFL), the Group’s flagship company, received banking licence from the Reserve Bank of India (RBI), becoming the first non-banking finance company in India to convert into a bank – Kotak Mahindra Bank Ltd.
Visit us at www.kotak.com
Powered by
Businesses are built on the experiences they provide and every day millions of those experiences are built by Avaya (NYSE:AVYA). For over one hundred years, we’ve enabled organizations around the globe to win—by creating intelligent communications experiences for customers and employees. Avaya builds open, converged and innovative solutions to enhance and simplify communications and collaboration—in the cloud, on premise, or a hybrid of both. To grow your business, we’re committed to innovation, partnership, and a relentless focus on what’s next. We’re the technology company you trust to help you deliver Experiences that Matter.
Visit us at www.avaya.com
Digital Disruption Partner
Compass is a software that Gamifies your Incentive Programs.
Integrate your CRM, pick one of our interactive game templates, and publish it in less than 10 mins. No more spreadsheets! With easy-to-publish game templates, leaderboards and analytics, Compass empowers your Sales Managers. With game-like elements, rewards, recognitions and complete access to relevant information, Compass motivates your on-the-ground Salesforce to do more! The end result is a highly energized organization with accelerated performances and sustained growth.
Visit us at www.getcompass.ai
Key Focus Areas
Process Reengineering in the BPO industry
Increasing productivity by leveraging Technology
Blue print for Growth
Customer experience in times of uncertainties
Empowering the workforce – Success of the Hybrid model
Post pandemic trends & strategies
Join industry leaders and experts as they share their experiences and perspectives on game-changing technologies.
Awards
Individual Awards
Customer Contact Leader
of the Year
Best Process Excellence
Leader of the Year
Best Strategic Leader
of the Year
BPM Entrepreneur
of the Year
Corporate Awards
Best Workplace
of the Year
Best Customer Experience
Provider
Best Contact Centre
of the Year
Best Technology Innovation
of the Year
Our Speakers
Avnish Mehta
Director Business Transformation
Alorica
Gokul Ganapathi
CEO & Co-Founder
Botminds — Speaker
Uday Jose
MD – Enate APAC
Enate Ltd. — Speaker
Rituparn Bakshi
Head Service Quality & OE – CLM
Sutherland Healthcare Solutions
Venkatraman Umakanth
VP & SBU Head Analytics & IT
Vee Technologies
Yahya Rasheed
Global Head of L&D & Workforce Transformation – Digital Workplace
HCL Technologies
Bharathwaj Ranganathan
APAC Head of FPIA Consulting
Capgemini
Shyam Sunder
Vice President
Hexaware Technologies
Amit Vohra
CTO
Teleperformance India
Ravishankar Panchanathan
Associate Vice President and Business Head – Digital Transformation Services
Infosys BPM
Mohan CK
Chief Business Officer
Conneqt Digital
Vishesh Nigam
Director- Intelligent Automation
Concentrix
Ajay George
VP – Business Transformation, Digital Transformation, Continuous Improvement
Accenture
Gyanendra Narayan Pati
Senior Director, Global Head of Marketing and Communications
Acuity Knowledge Partners
Sunder Rajan
SVP – APAC Operations
Exela Technologies
DebaPrasad Chakravorty
AVP, Portfolio Head
Infosys BPM
Nanda Gopal V
AVP – Head of Global Customer Experience
Vauld
Ashish Bhatia
Global Solution Center Head (India) at DXC Technologies | APMP India Governing Board Member |
DXC Technology
Ajay Bakshi
Global Transformation Head – Shared Services & Third Party Transition & Transformation Leader – ITGO
Xerox – Shared Services
Nitin Barekere
VP Human Resources
Omega Healthcare
Bhavesh Vora
Sales Engineering Leader
Avaya India
Preeti Raghuvanshi Singh
Vice President – ITeS
Quess Corp
Nanda Chintaluri
Vice President – Research & Analytics
RRD Global Outsourcing Solutions, APAC
Ujwal Baranwal
Vice President and Priority Circle Manager
Kotak Mahindra Bank
Promod Pillai
WW Head of Partnerships and Channels
Exotel, India
Vikas Anand
VP Sales & Marketing
Botminds
Ajay Shenoy
Chief Business Officer
Compass by Xoxoday
Why Attend?
Understand how your industry peers are managing uncertainty and keeping their people motivated.
Be inspired by the distinguished leaders & their thoughts at the forefront of their game.
Get actionable advice on specific business challenges& get your most pressing questions answered.
Make the most of Networking which is the need of the hour.
Who should attend?
CXOs, Directors, VP, AVP, Head of
Operations
Business Excellence & Process Excellence
Customer Experience, Customer Success & Support
Sales & Marketing
Product
Digital Transformation & Technology
Contact Centre
Outsourcing
Delivery
Business Transformation
Why Sponsor?
Meet Leaders that are heading the Digital Transformation in their respective organizations
Get brand visibility & a competitive edge
Connect & influence decision makers to incorporate your robust solutions
Facilitate interaction and business development opportunities
Pricing
Indian Delegates
Early Bird Rates | Till 15th June | Standard Rate |
Amt in INR | ₹7,000 | ₹9,000 |
Conference + Nomination fees | ₹11,000 | ₹13,000 |
International Delegates
Early Bird Rates | Till 15th June | Standard Rate |
Amt in USD | $100 | $150 |
Conference + Nomination fees | $150 | $200 |
Registration Form
Award Nomination Form
1. Fill in your details.
2. Select a category.
3. Submit case study or white paper along with the form
Jury will be selecting the best case study. You would be informed by our team 10 days prior to the event.