The demand for swift service has reached unprecedented levels in banking, finance, and insurance sectors. While Turnaround Time for loan approvals, banking transactions, and insurance claims have significantly decreased, this has brought with it a new set of challenges. The need to maintain such rapid TATs while ensuring accuracy and compliance has increased.
This relentless pursuit of speed and efficiency underscores the need for innovative solutions to enhance customer interactions in this sector. Some of the CX challenges you may face are:
Scaling support operations according to fluctuating demand
Ensuring personalized customer experiences
Ensuring data confidentiality in blended working environment
There’s an additional constraint in dealing with scenarios of diverse geographical landscape whichleads to unique linguistic and demographic challenges. Customer support experience varies greatly from urban to rural areas which necessitates tailored solutions for every region.
EOSGlobe acts as the pivotal link, not just bridging gaps in your customer service experiences, but elevating your CX through our tailored solutions.
Join us for an exclusive, bespoke event where we delve into the array of services and real-world use cases demonstrating how EOSGlobe’s services can serve as the comprehensive answer to your CX challenges.
Presenting Partner
EOSGlobe is one of the top NextGen BPM organizations in India. For over two decades, EOSGlobe has provided exceptional customer experiences and innovative digital solutions. We provide services like NextGen BPM, Consulting, Digital Solutions, and Human Resource Management Services.
Our core values revolve around customer-centricity and cultivating an employee-oriented workplace. EOSGlobe handles over 130 million transactions every year, covering the entire customer journey from contact center to total quality management, back office, and transaction processing projects.
We have played a pivotal role in reducing operational losses and improving customer satisfaction scores for our 70+ clientele.
EOSGlobe Offerings
NextGen BPM
Our comprehensive Business Process Management stack offers telesales, customer support, operations management, technical support and collections services.
Consulting
Our Consulting services empower clients through strategic business transformations and process optimization.
Digital Solutions
Our Digital Solutions designed for customer services sector include Contact Center Solution Software, Knowledge Management Portal, Robotic Process Automation, AI Bots, and much more.
Human Resource Management
Our wide range of HRM services include recruitment process outsourcing, payroll services, employment training and onboarding, HR outsourcing services, and more.
Session Highlights
Why do companies choose EOSGlobe as their preferred BPO Partner?
1
Exceptional omnichannel customer experience that minimizes your costs without compromising on quality of service
2
Right combination of digital interventions and human agents for superior CX
3
Over 20 years of proven excellence for 70+ diverse clientele
4
In-depth industry expertise in banking, finance, and insurance
Our Speakers
