According to the EY report, by 2025, Gen AI could potentially elevate the retail sector’s profitability by 20% and retail investments in AI are expected to soar to US$31 billion by 2028. In today’s digital age, tech-savvy consumers expect personalized shopping experiences, engaging content, and round-the-clock availability from their favorite brands. As retail and e-commerce sectors expand in India, the complexity of customer interactions increases. To meet these demands, organizations are turning to AI and automation to deliver highly individualized experiences, free up customer care agents, and unlock new avenues for innovation.
Conversational AI and generative AI, as next-gen technologies, have the potential to revolutionize business-consumer interactions. However, their implementation presents unique challenges. A strategic approach is vital to overcome these obstacles and build successful AI-driven customer relationships. With the right strategy, these AI technologies can drive long-term success and open up endless opportunities.
Join our insightful discussion with CX innovators and leaders in retail and e-commerce as they share their perspectives on how AI adoption is becoming essential for sustainable growth in this USD 4 trillion sector.
Presenting Partner
Kore.ai is a global leader in the conversational AI platform and solutions helping enterprises automate front and back office business interactions to deliver extraordinary experiences for their customers, agents, and employees. More than 400+ Fortune 2000 companies trust Kore.ai Experience Optimization (XO) Platform and technology to automate their business interactions for millions of users worldwide to achieve extraordinary business outcomes.