We are delighted to invite you to CXiBrews, our exclusive breakfast roundtable on the topic “Be Future Ready & Elevate CX with Cloud, Automation, and AI,” where we will explore how BPOs can deliver exceptional Customer Experience (CX) through the integration of cloud technology, automation, and AI across marketing, sales, and service functions to drive growth.
The Business Process Outsourcing (BPO) industry is expanding at a tremendous pace. Revenue projections for the sector in India alone anticipate a combined annual growth rate of 9.51% from 2022 forward, resulting in a market volume of US$7.41 billion by 2027. To stay ahead of the curve, BPOs need to understand and navigate the current landscape characterized by advancements in cloud, automation, and AI. Being future-ready means being prepared and willing to adapt to changes and lead your business into the future.
Presenting Partner
Ozonetel is an industry leader within the Customer Experience (CX) space, offering businesses a robust, omnichannel platform to manage end-to-end communication flows.
The platform helps enterprises to engage with customers at every touch point across voice, chat, SMS, WhatsApp, and other digital channels. It fully integrates with CRM and other business applications and offers a truly omnichannel experience for customers.
Ozonetel offers its customers a global infrastructure that is fully compliant with the telecom regulations across United States, South & Middle East Asia, and India.
For more information visit www.ozonetel.com