Unified commerce is now the norm, reflecting modern customers’ interactions with brands across various touchpoints – including mobile, web, and physical stores. Customers expect a cohesive shopping experience regardless of where, when, or how they shop. A brand’s success depends on its ability to manage complex customer journeys and deliver seamless, personalized, and convenient shopping experiences.

This breakfast session is an excellent opportunity to network with your industry peers and dive into shared learnings and best practices. You can also explore some interesting CX success stories with the experts from Ozonetel who have worked with brands such as BigBasket, Zomato, Nykaa, Snapdeal, Blinkit, and Wakefit.