The covid-19 pandemic triggered a sea-change in consumer lifestyles, attitudes, and expectations. More than two years of close, data-driven observation are beginning to illuminate the patterns in the chaos that define the contemporary consumer and their context.
Customer experience (CX) has always been the king of buzzwords, because we live in a customer-centric world. CX has evolved to become one of the most important cogs in the wheel driving consumer acquisition, retention and long-term business success for organizations operating across diverse domains.
Today’s consumers not just buy a product or service, but crave for an experience. Customer experience is one of the linchpins of modern marketing. In the digital age and experience economy, creating lasting customer experiences is much more than sending the voice of customer (VOC) surveys or setting up a loyalty program. It starts with focusing your business from a product-centric to a customer-centric company.
Customer Experience which was earlier used to create differentiation, has now become a hygiene factor in a rapidly evolving experience-led economy. Due to rapid technological advances and increased digital accessibility, CX has established itself as the most important consideration when it comes to building meaningful relationships with the new digitally powered consumer and delivering value.
Be the part of an amazing community of CX experts and professionals coming together to create an inspiring and valuable content while real-time interaction and networking was of high energy. Our full day mega summit will unite CX visionaries, Strategic Keynotes and Guest Speakers at the forefront who would share thought provoking insights on harnessing the full power of CX to drive business growth.
Sponsors
Powered By
Enterprise AI Partner
Networking Partner
Business Partner
Media Partner
Key themes to be discussed
Customer Experience (CX) Technology Trends To Look Out For In 2024 & Beyond
Changing Customer Journey and Channel Management
Data, Analytics and Insights in Customer Experience
Discover the Tools & Technologies That Will Spearhead you on the Road for CX Success
Personalise CX Whilst Ensuring Data Protection
Customer Experience in the Age of AI
Conversational CX: The Future of Customer Communication
The agenda will offer
Strategic Keynotes and Guest Speakers at the forefront of harnessing the full power of CX to drive business growth
Role-based sessions aligned to the priorities of CX, B2C Marketing and Digital Leaders
Innovative session formats to meet your learning style, including analyst presentations, panel discussions, and more
Marketplace opportunities to help you find the right solution provider for your Customer Experience needs
Networking opportunities to help you expand your community, meet with Forrester analysts, and connect with peers facing similar challenges
Our Speakers
Vishnu Moulish
Vice President (Digital Product Design - UX / UI/ User Research & Product branding) Morgan Stanley
Nidhin Kurian John
Head – Circular Economy and Digitization in Sustainability Aditya Birla Fashion and Retail Ltd.
Jai Shanker
VP - Technology Delivery , Data Engineering for Consumer Private and Business Banking Standard Chartered Bank
Sectors
Banks
Insurance Firms
NBFC
Fintech
E-Commerce
Travel & Tourism
Unicorns & Startups
FMGC
Who should attend?
Director, Vice President, AVP, Heads of
Customer Experience
Customer Journey/Customer Relations
Customer Operations
Customer Engagement
Contact Centre Heads
Head of Product Development
Head of Digital/Digital Transformation
Head of Consumer Insights & Analytics
Digital Transformation
Innovation & Technology
Our Partners
Powered By
Businesses are built on the experiences they provide and every day millions of those experiences are built by Avaya (NYSE:AVYA). For over one hundred years, we’ve enabled organizations around the globe to win—by creating intelligent communications experiences for customers and employees. Avaya builds open, converged and innovative solutions to enhance and simplify communications and collaboration—in the cloud, on premise, or a hybrid of both. To grow your business, we’re committed to innovation, partnership, and a relentless focus on what’s next. We’re the technology company you trust to help you deliver Experiences that Matter.
Enterprise AI Partner
Uniphore is the first built-for-scale, AI-native company that infuses AI into every part of the enterprise experience. Our enterprise-class multimodal AI and data platform unifies all elements of voice, video, text and data. We leverage Generative AI, Knowledge AI, Emotion AI and workflow automation together as your trusted co-pilot. That’s enterprise AI from Uniphore—the catalyst for the world’s most engaging customer and employee experiences.
Networking Partner
Founded in 2018, SurveySensum is an AI-enabled Omnichannel customer feedback platform headquartered in Singapore with a global footprint across the US, Asia, and 40 other countries.
The platform aims to provide affordable, actionable, real-time consumer insights for enterprises. Key features include easy survey creation and multi-channel distribution via Whatsapp, SMS, Email, and more. Leveraging AI/ML, SurveySensum automates text analysis of open-ended feedback in multiple languages. It goes beyond analytics by alerting users to negative sentiments for swift resolution. With easy dashboards and cross-channel integration, acting on feedback is effortless.
Having partnered with 500+ businesses across industries like FMCG, Banking, Retail, and Automotive, SurveySensum boosts customer satisfaction and growth in retention and lifetime value. Led by Rajiv Lamba and steered by product strategy head Tanuj Diwan, SurveySensum aims to expand globally and make real-time customer intelligence integral to every modern enterprise.
Business Partner
EbixCash Global Services is recognised amongst the first independent customer relations and retention organisations in India, with major BPO, CRO and HRO offerings via nine contact centres across the country.
With a widespread reach across India, EbixCash is able to have one of the most dynamic and adaptable workforce, with an ability to react quickly to any changes in client demands. This is also evident through our Clientele, with our clients coming in from various industries such as BFSI, Retail, E-commerce, travel, transport and many more.
Backed by our values of Integrity , reliability, Quality, Trust and Teamwork, EbixCash Global services aims to become one of the heavyweights in the BPO industry.
Our Dynamism can also be seen through “Eica”, our difference creator in the industry.
Eica is a sign of unity and a mentor at EbixCash Global Services.
Eica is a central member of our team who resembles our goals, values, and our relation to the company.
Eica’s campaign is used as a way for our employees to have their voices heard and show them that their suggestions and views are valued.
Eica inherits a multitude of meanings. In Hebrew it means “ Where are you?”, while in Marathi it means “Please listen”. Keeping this in mind, we have incorporated Eica in various campaigns such as “Meri Awaaz Suno” (Listen to me) . “Meri Awaaz hi meri Pehchan hai” (my voice is my identity) and for various marketing and promotional campaigns.
Moreover, we have the Eica Crm as well to create an environment wherein our Mascot is a key figure of remembrance.
Media Partner
siliconindia publishes exclusive and authentic content through stories of burgeoning entrepreneurs, outstanding technologists, and accomplished CXOs, along with business analysis, leading technology trends, and opinions. Having procured the wisdom and augmented the insights on various verticals, besides technology, siliconindia over the years has branched into sectors ranging from Enterprise Services to Healthcare, Education, Consultants, Real Estate, Lifestyle, and Startups. Having grown profoundly, siliconindia today reaches out to the top management and senior executives (VPs and CXOs), venture capitalists and entrepreneurs across India. siliconindia is a proponent of the bilateral business corridor, acting as a quintessential forum for professionals to interact, exchange knowledge, develop business relationships, and share their experiences—a one of kind proposition.
Media Partner
StartupNews.fyi is India’s leading news & technology media company that focuses on Startups in India and top stories across the globe. From the latest news to the unicorns, we cover everything that happens in Startup World. Within a short span of time, we have placed great trust in the startups & reached over 8 million enthusiasts. Whether it is the in-person meetups and international delegations SNFYI has served the ecosystem and helped several startups and investors to connect & spread the word through a single channel.
Media Partner
ZEX PR WIRE ™ is a Press Release Distribution SAAS platform, which syndicates press release content to Tier 1,2 & 3 media outlets globally. ZEX PR WIRE ™ has partnered with more than 500+ Media outlets. ZEX PR WIRE ™ is a 99% automated platform that can be used by any marketing or PR team in a firm or even by individual PR agencies and marketing firms too, for conducting and managing PR campaigns of their clients
Why Attend?
New connections : Understand how your industry peers are managing uncertainty and keeping their people motivated
Business trends :Gain in-depth guidance from expert speakers on fine-tuning your customer experience and Stay current with emerging business trends
New technologies : Understand the impact new technology can make and Be inspired by the distinguished leaders & their thoughts at the forefront of their game
Get actionable advice on specific business challenges& get your most pressing questions answered
Understand the need for customer-centricity to compete in disruptive environments
Make the most of Virtual Networking which is the need of the hour
Sponsors benefit in Nutshell
Gain preferential access to the senior executives in your target market and demonstrate your newest products to generate Sales Lead
Meet decision makers face-to-face to leverage your product and brand building
Establish strong relationships and make proposals to potential customers
Demonstrate your expertise and product excellence to a large engaged audience.
Take the stage and educate your audience on how your company Solutions can drive their business forward
Unparalleled exposure for your brand and expertise at a premier Summit
Venue
Novotel Bengaluru Outer Ring Road, Marathahalli
