The covid-19 pandemic triggered a sea-change in consumer lifestyles, attitudes, and expectations. More than two years of close, data-driven observation are beginning to illuminate the patterns in the chaos that define the contemporary consumer and their context.
Customer experience (CX) has always been the king of buzzwords, because we live in a customer-centric world. CX has evolved to become one of the most important cogs in the wheel driving consumer acquisition, retention and long-term business success for organizations operating across diverse domains.
Today’s consumers not just buy a product or service, but crave for an experience. Customer experience is one of the linchpins of modern marketing. In the digital age and experience economy, creating lasting customer experiences is much more than sending the voice of customer (VOC) surveys or setting up a loyalty program. It starts with focusing your business from a product-centric to a customer-centric company. Customer Experience which was earlier used to create differentiation, has now become a hygiene factor in a rapidly evolving experience-led economy.
Due to rapid technological advances and increased digital accessibility, CX has established itself as the most important consideration when it comes to building meaningful relationships with the new digitally powered consumer and delivering value. Be the part of an amazing community of CX experts and professionals coming together to create an inspiring and valuable content while real-time interaction and networking was of high energy. Our full day summit will unite CX visionaries ,Strategic Keynotes and Guest Speakers at the forefront who would share thought provoking insights on harnessing the full power of CX to drive business growth.
Sponsors
Gold Partner
Silver Partner
Omnichannel Solution Partner
Lanyard Partner
Media Partner
Key themes to be discussed
Customer Experience (CX) Technology Trends To Look Out For In 2024 & Beyond
Changing Customer Journey and Channel Management
Data, Analytics and Insights in Customer Experience
Discover the Tools & Technologies That Will Spearhead you on the Road for CX Success
Personalise CX Whilst Ensuring Data Protection
Customer Experience in the Age of AI
Conversational CX: The Future of Customer Communication
Highlights
Gain meaningful market insights from prominent industry experts covering a plethora of topics
Network with industry visionaries, business leaders and peers
Accelerating high growth and a data-first mindset
Learning and skill development opportunities through Panel and standalone sessions
Witness how cloud technology fuels growth and innovation across diverse businesses, industries, and segments in India
A fantastic platform for networking, collaborations, and showcasing expertise to inspire a diverse audience from various industries
Our Speakers
Awards
Individual Awards
CEO of the Year – CX
Most Customer Centric CEO of the Year
Most Strategic CX Professional of the Year
CX Personality of the Year
Best Contact Centre Leader of the Year
Women in CX Technology
Best Customer Experience Strategy
Best Innovator in CX
CX Leader of the Year
Woman CX Professional of the Year
CX Technology Leader of the Year
CX Digital Leader of the Year
Most Promising Customer Leader of the Year
Most Strategic CX Professional of the Year
CX Personality of the Year
Best Customer Success Leader
Corporate Awards
Best B2B Customer Experience
Fintech Innovation Excellence of the Year Award
Best CSR Initiative
Best Customer-centric Culture in NBFC
Best Customer-centric Culture in Bank
Best CX Solution
Best Contact Center Platform
Best CRM Platform
Best Loyalty Management Platform
Best Customer Service BPO
Best Use of RPA
Best Use of AI
Best Contact Center Team of the Year
Best Use of App to Enhance Customer Experience
Most Innovative Technology Initiative of the Year
Best Contact Centre of the Year
Best Use of Data Analytics
Best Innovation in CX
Best Brand Association Campaign
Best Use of AI in Green Logistics
Most Innovative Green Logistics Organization of the Year
Best Use of Customer insights & Feedback
Best Use of Technology
CX Technology Implementation of the Year
CX Technology Implementation of the Year
CX Rising Star of the Year
Most Strategic Marketing Team of the Year
Sectors
BFSI
FMCG
Retail
Manufacturing
Pharmaceutical & Healthcare
E-Commerce
Travel & Tourism
Hospitality
Who should attend?
Director, Vice President, AVP, Heads of
Customer Experience
Customer Journey/Customer Relations
Customer Operations
Customer Engagement
Contact Centre Heads
Head of Product Development
Head of Digital/Digital Transformation
Head of Consumer Insights & Analytics
Digital Transformation
Innovation & Technology
Our Partners
Gold Partner
Connecting people and businesses in today’s digital landscape is complicated. Sinch makes it easy, helping businesses deliver best-in-class communication experiences, no matter the channels their customers use.
At Sinch, we’ve got big dreams, and we make great things happen — for our teams, our customers, and their customers. Driven by bold ambitions and simplicity, we’re pioneering the way the world communicates, helping people and businesses build stronger connections and paving the way for what’s next in cloud communications.
Silver Partner
Founded in 2018, SurveySensum is an AI-enabled Omnichannel customer feedback platform headquartered in Singapore with a global footprint across the US, Asia, and 40 other countries.
The platform aims to provide affordable, actionable, real-time consumer insights for enterprises. Key features include easy survey creation and multi-channel distribution via Whatsapp, SMS, Email, and more. Leveraging AI/ML, SurveySensum automates text analysis of open-ended feedback in multiple languages. It goes beyond analytics by alerting users to negative sentiments for swift resolution. With easy dashboards and cross-channel integration, acting on feedback is effortless.
Having partnered with 500+ businesses across industries like FMCG, Banking, Retail, and Automotive, SurveySensum boosts customer satisfaction and growth in retention and lifetime value. Led by Rajiv Lamba and steered by product strategy head Tanuj Diwan, SurveySensum aims to expand globally and make real-time customer intelligence integral to every modern enterprise.
Omnichannel Solution Partner
Elision offer customized telecommunication solutions since 2007, with over 250+ tier one BFSI clients. Their skilled VoIP experts have made an impact in 50+ countries, including UAE, Africa, USA, and India.
Elision’s recognition by institutions like Gartner and G2 cements our position as a leading communication provider. The range of services includes DialShree, a comprehensive omnichannel contact center solution, integrated Collection module, voice bot, AI-powered Voice Analysis Platform, Help Desk Ticketing System, and much more.
Elision Trust to cater their clients unique needs and enhance business communication efficiency.
Lanyard Partner
Radical Minds is a leading transformational outsourcing (BPO)company. We combine our deep industry knowledge with technology and business expertise to co-create innovative, digital-led transformational solutions. One of the fastest growing BPM and Technology Company having its presence in India, UAE, UK and USA. We are currently 7000+ workforce catering in 12 Indian languages at our 05 delivery centres across India, handling Voice, Non-Voice, Social Media and Back Office operations for more than 35 clients across diversified verticals including Travel, Food Aggregators and the Retail, Fintech, Consumer Durable, amongst others.
We manage Customer Care, Customer Service, Social Media, Chats for our top Billion Dollar Marquee Clients like Balmer Lawrie, MakeMyTrip, Zomato, ixigo and many more.
Radical Minds has been awarded the “Fastest growing BPO and best BPO service award” in 2019 in Global Choice Awards, and have achieved “Zee National Achiever’s Award 2022” last year.
We have Artificial Intelligence and Deep Machine Learning IT Products such as ChatBot, Enterprise Resource Planning, Omni channel Helpdesk Platform, Quality Management System etc. Our Story doesn’t stop here. Our strength lies with: Team of 80,000+ Hrs of Product Development Experience, 95,000+ Hrs of Domain Experience and aStrong Technology team of about 100-150 Programmers and Developers which can design a product specifically tailored to your requirements.
RM Engineering is your reliable partner in Digital Engineering and Enterprise Modernization. With our blend of technical proficiency and industry insights, we empower our clients to foresee future challenges and provide solutions even before they arise. Our tailored services and successful strategies enable our clients to gain a distinct competitive edge, allowing them to envision beyond the present and achieve greater heights.
We are an ISO 9001 & ISO/IEC 270001, ISO 20000-1, ISO/IEC 30105-2 & CMMi level 5, PCIDSS 3.2 compliant organisation and with our own Data Centers.
We are confident that through our solution provider approach and expertise coupled with our vast digital offerings that we bring to the table, we can bring a significant Value Addition to your and your partner organizations across Customer Acquisition, Customer Service, Back Office, Technology enhancements and other LoB’s.
Media Partner
ZEX PR WIRE ™ is a Press Release Distribution SAAS platform, which syndicates press release content to Tier 1,2 & 3 media outlets globally. ZEX PR WIRE ™ has partnered with more than 500+ Media outlets. ZEX PR WIRE ™ is a 99% automated platform that can be used by any marketing or PR team in a firm or even by individual PR agencies and marketing firms too, for conducting and managing PR campaigns of their clients
Media Partner
siliconindia publishes exclusive and authentic content through stories of burgeoning entrepreneurs, outstanding technologists, and accomplished CXOs, along with business analysis, leading technology trends, and opinions. Having procured the wisdom and augmented the insights on various verticals, besides technology, siliconindia over the years has branched into sectors ranging from Enterprise Services to Healthcare, Education, Consultants, Real Estate, Lifestyle, and Startups. Having grown profoundly, siliconindia today reaches out to the top management and senior executives (VPs and CXOs), venture capitalists and entrepreneurs across India. siliconindia is a proponent of the bilateral business corridor, acting as a quintessential forum for professionals to interact, exchange knowledge, develop business relationships, and share their experiences—a one of kind proposition.