UAE is considered one of the most advanced countries in the field of technology and the adoption of modern technologies. It has transformed itself into a global business hub. As per the sources UAE spending on digital technology to hit $20bn by 2026. Spending on digital technology, including IT, telecoms and emerging tech such as artificial intelligence, Internet of Things, blockchain and robotics, in the UAE over the next three years is expected to reach $20 billion.
Customer experience (CX) has always been the king of buzzwords, because we live in a customer-centric world. The UAE is known for its high-quality customer service and hospitality. Businesses in the UAE prioritize delivering exceptional customer experiences to build lasting relationships with their clients.
In recent years, technology has played a significant role in enhancing customer experience in the UAE. Many businesses have implemented digital solutions such as chatbots, mobile apps, and social media platforms to streamline their customer service processes and improve convenience for consumers.
Be the part of an amazing community of CX experts and professionals coming together to create an inspiring and valuable content while real-time interaction and networking was of high energy. Our full day summit will unite CX visionaries, Strategic Keynotes and Guest Speakers at the forefront who would share thought provoking insights on harnessing the full power of CX to drive business growth.
Sponsors
Gold Partner
Silver Partner
Key themes to be discussed
Customer Experience (CX) Technology Trends To Look Out For In 2024 & Beyond
Changing Customer Journey and Channel Management
Data, Analytics and Insights in Customer Experience
Discover the Tools & Technologies That Will Spearhead you on the Road for CX Success
Personalise CX Whilst Ensuring Data Protection
Conversational CX: The Future of Customer Communication
Latest CX technology & AI advances
Creating Impactful Experiences through User Centric Hyper-Personalization
Our Speakers
Rahul Otawat
VP, Strategy, Analytics & Data Science - Wealth , Neobiz and Business banking Mashreq Bank
Ram Jalan
Director Digital Transformation, Customer Journey Evolution, AI Innovations DAMAC Properties
Kowshik Bhattacharjee
Head of Service Excellence/ Customer Experience Medcare Hospitals & Medical Centres
Awards
Individual Awards
CEO of the Year – CX
Most Customer Centric CEO of the Year
Most Strategic CX Professional of the Year
CX Personality of the Year
Best Contact Centre Leader of the Year
Women in CX Technology
Best Customer Experience Strategy
Best Innovator in CX
CX Leader of the Year
Woman CX Professional of the Year
CX Technology Leader of the Year
CX Digital Leader of the Year
Most Promising Customer Leader of the Year
Most Strategic CX Professional of the Year
Best Customer Success Leader
CX Rising Star of the Year
Corporate Awards
Best B2B Customer Experience
Business Change And Transformation
Best CSR Initiative
Best Customer-Centric Culture
Best CX Digital Transformation
Best CX Solution
Best Contact Center Platform
Best CRM Platform
Best Loyalty Management Platform
Best Customer Service BPO
Best Use of RPA
Best Use of AI
Best Contact Center Team of the Year
Best Use of App to Enhance Customer Experience
Most Innovative Technology Initiative of the Year
Best Contact Centre of the Year
Best Use of Data Analytics
CX Driven -Data Analytics Team of The Year
CX Team of The Year
Most Trusted Service Provider for BFSI Sector
Best Use Of Omnichannel
Best Innovation In CX
Best Employee-Driven CX
CX Vendor Excellence Award
Best Customer Experience In The Crisis
Best Use of Customer Insights & Feedback
Best Use of Technology
CX Technology Implementation of The Year
Differentiated Contact Centre Experience
Rising Star Organization Award in CX
Best Customer Retention Strategy of the Year
Best Loyalty Management Program
Best Use of Technology in Customer Retention
Best Newly Launched Loyalty Program of the Year
Most preferred Loyalty Management Platform of the Year
Who should attend?
Director, Vice President, AVP, Heads of
Customer Experience
Customer Journey/Customer Relations
Customer Operations
Customer Engagement
Contact Centre Heads
Head of Product Development
Head of Digital/Digital Transformation
Head of Consumer Insights & Analytics
Digital Transformation
Innovation & Technology
Our Partners
Gold Partner
Empowering Businesses with Unified Customer Experience Platform, Leveraging Advanced AI and Intelligent Automation
Omind is a leading provider of innovative solutions that leverage advanced AI, machine learning, and intelligent automation to transform customer experiences and drive business success. With a comprehensive suite of Digital CXM products & Automation solutions, Omind empowers organisations to collect, integrate, & intelligently act on every customer needs, delivering personalized and impactful interactions at scale.
Our Mission: To harness the full potential of Al to empower businesses of all sizes to thrive in the rapidly evolving digital landscape.
Our Vision: To be the leading AI provider, driving positive transformation in industries worldwide. We envision a future where intelligent technologies are seamlessly integrated into business operations, enhancing efficiency, fostering innovation, and contributing to the overall betterment of society.
Gold Partner
Clootrack, an AI-enabled Patented Customer Experience Analytics platform, helps brands understand the “WHY” behind customer interactions. Our technology excels at processing vast amounts of unstructured data, eliminating noise, and conducting real-time analysis to deliver actionable consumer insights. By leveraging Clootrack’s capabilities, brands make rapid, customer-focused decisions that transform critical areas such as customer acquisition strategies, new product development, market expansion, and purchase frequency.
Trusted by top brands globally, Clootrack is instrumental in enhancing customer acquisition, driving product innovation, reducing customer churn, and achieving competitive differentiation. Discover the power of informed decision-making and unparalleled customer insights with Clootrack.
Silver Partner
Locobuzz is a customer experience platform dedicated to unlocking the strategic potential of customer experience (CX) for leading businesses. Our vision is to be the heartbeat of customer-brand relationships worldwide, setting new standards for how businesses engage, understand, and delight their customers in the digital realm.
As an industry leader, Locobuzz is constantly innovating. We recognise the power of Artificial Intelligence (AI) and actively integrate it to make CX stronger, smarter, and more predictive, enabling businesses to anticipate customer needs and proactively deliver exceptional experiences.
9 years and counting, this intelligence and drive for ‘what’s next’ sets Locobuzz apart. We have helped 350+ brands enable a holistic view of their brand image and unlock deeper insights into their customer perception across the digital landscape via state-of-the-art Social listening, engagement and analytics platform, empowering leaders to make data-driven decisions that benefit their most valuable asset: customers.
Why Attend?
Strategic Keynotes and Guest Speakers at the forefront of harnessing the full power of CX to drive business growth
New connections : Understand how your industry peers are managing uncertainty and keeping their people motivated
Business trends :Gain in-depth guidance from expert speakers on fine-tuning your customer experience and Stay current with emerging business trends
New technologies : Understand the impact new technology can make and Be inspired by the distinguished leaders & their thoughts at the forefront of their game
Get actionable advice on specific business challenges& get your most pressing questions answered
Understand the need for customer-centricity to compete in disruptive environments
Make the most of Virtual Networking which is the need of the hour
Sponsors benefit in Nutshell
Gain preferential access to the senior executives in your target market and demonstrate your newest products to generate Sales Lead
Meet decision makers face-to-face to leverage your product and brand building
Establish strong relationships and make proposals to potential customers
Demonstrate your expertise and product excellence to a large engaged audience.
Take the stage and educate your audience on how your company Solutions can drive their business forward
Unparalleled exposure for your brand and expertise at a premier Summit
Registration Form
Award Nomination Form
1. Fill in your details.
2. Select a category.
3. Submit case study or white paper along with the form
Jury will be selecting the best case study. You would be informed by our team 10 days prior to the event.