Customer experience has long been a key buzzword, and for good reason: in today’s customer-centric world, CX is essential for driving consumer acquisition, retention, and long-term success across industries. Modern consumers don’t simply buy a product or service; they seek memorable and meaningful experiences. In fact, CX has become a central pillar of effective marketing strategy. In this digital age and experience-driven economy, building lasting customer relationships goes far beyond sending out Voice of Customer (VOC) surveys or implementing loyalty programs. True CX transformation begins with shifting from a product-centric mindset to a customer-centric approach, where every business function aligns to prioritize and enhance the customer journey.
In India, customer experience has rapidly evolved from a competitive differentiator to an essential business requirement in today’s digital-first, experience-led economy. With one of the world’s largest and youngest consumer bases, India presents a unique opportunity—and challenge—for brands to create meaningful, personalized, and value-driven experiences that resonate with the digitally empowered consumer. Indian consumers now expect seamless interactions and highly personalized experiences across every touchpoint, whether in retail, finance, telecom, healthcare, or e-commerce.
The Smart CX Summit & Awards 2025 is a premier gathering designed to spotlight the latest advancements, strategies, and best practices in customer experience across industries. Hosted in Bengaluru, this event will bring together CX leaders, technology innovators, and thought leaders to explore how digital transformation, AI, and data-driven insights are shaping the future of customer engagement.
Sponsors
Gold Plus Partner
Lanyard Partner
Key themes to be discussed
AI and Automation in Customer Experience
CX Transformation and Digital Transformation
Customer Experience in a Digital-First World
The Role of KYC in Creating Exceptional CX
Conversational CX: The Future of Customer Communication
Discover the Tools & Technologies That Will Spearhead you on the Road for CX Success Leading the Charge
The Future of Customer Communication
Awards
Individual Awards
CEO of the Year – CX
Most Customer Centric CEO of the Year
Most Strategic CX Professional of the Year
CX Personality of the Year
Best Contact Centre Leader of the Year
Women in CX Technology
Best Customer Experience Strategy
Best Innovator in CX
CX Leader of the Year
Woman CX Professional of the Year
CX Technology Leader of the Year
CX Digital Leader of the Year
Most Promising Customer Leader of the Year
Most Strategic CX Professional of the Year
CX Personality of the Year
Best Customer Success Leader
Corporate Awards
Best B2B Customer Experience
Fintech Innovation Excellence of the Year Award
Best CSR Initiative
Best Customer-centric Culture in NBFC
Best Customer-centric Culture in Bank
Best CX Solution
Best Contact Center Platform
Best CRM Platform
Best Loyalty Management Platform
Best Customer Service BPO
Best Use of RPA
Best Use of AI
Best Contact Center Team of the Year
Best Use of App to Enhance Customer Experience
Most Innovative Technology Initiative of the Year
Best Contact Centre of the Year
Best Use of Data Analytics
Best Innovation in CX
Best Brand Association Campaign
Best Use of AI in Green Logistics
Most Innovative Green Logistics Organization of the Year
Best Use of Customer insights & Feedback
Best Use of Technology
CX Technology Implementation
Most Strategic Marketing Team of the Year
Sectors
BFSI
FMCG
Retail
Manufacturing
Pharmaceutical & Healthcare
E-Commerce
Travel & Tourism
Hospitality
Who should attend?
Director, Vice President, AVP, Heads of
Customer Experience
Customer Journey
Customer Relations
Customer Operations
Customer Engagement
Contact Centre Heads
Head of Product Development
Digital Transformation
Head of Consumer Insights & Analytics
Innovation & Technology
Our Partners
Gold Plus Partner
Empowering Businesses with Unified Customer Experience Platform, Leveraging Advanced AI and Intelligent Automation
Omind is a leading provider of innovative solutions that leverage advanced AI, machine learning, and intelligent automation to transform customer experiences and drive business success. With a comprehensive suite of Digital CXM products & Automation solutions, Omind empowers organisations to collect, integrate, & intelligently act on every customer needs, delivering personalized and impactful interactions at scale.
Our Mission: To harness the full potential of Al to empower businesses of all sizes to thrive in the rapidly evolving digital landscape.
Our Vision: To be the leading AI provider, driving positive transformation in industries worldwide. We envision a future where intelligent technologies are seamlessly integrated into business operations, enhancing efficiency, fostering innovation, and contributing to the overall betterment of society.
Lanyard Partner
Radical Minds is a leading transformational outsourcing (BPO)company. We combine our deep industry knowledge with technology and business expertise to co-create innovative, digital-led transformational solutions. One of the fastest growing BPM and Technology Company having its presence in India, UAE, UK and USA. We are currently 7000+ workforce catering in 12 Indian languages at our 05 delivery centres across India, handling Voice, Non-Voice, Social Media and Back Office operations for more than 35 clients across diversified verticals including Travel, Food Aggregators and the Retail, Fintech, Consumer Durable, amongst others.
We manage Customer Care, Customer Service, Social Media, Chats for our top Billion Dollar Marquee Clients like Balmer Lawrie, MakeMyTrip, Zomato, ixigo and many more.
Radical Minds has been awarded the “Fastest growing BPO and best BPO service award” in 2019 in Global Choice Awards, and have achieved “Zee National Achiever’s Award 2022” last year.
We have Artificial Intelligence and Deep Machine Learning IT Products such as ChatBot, Enterprise Resource Planning, Omni channel Helpdesk Platform, Quality Management System etc. Our Story doesn’t stop here. Our strength lies with: Team of 80,000+ Hrs of Product Development Experience, 95,000+ Hrs of Domain Experience and aStrong Technology team of about 100-150 Programmers and Developers which can design a product specifically tailored to your requirements.
RM Engineering is your reliable partner in Digital Engineering and Enterprise Modernization. With our blend of technical proficiency and industry insights, we empower our clients to foresee future challenges and provide solutions even before they arise. Our tailored services and successful strategies enable our clients to gain a distinct competitive edge, allowing them to envision beyond the present and achieve greater heights.
We are an ISO 9001 & ISO/IEC 270001, ISO 20000-1, ISO/IEC 30105-2 & CMMi level 5, PCIDSS 3.2 compliant organisation and with our own Data Centers.
We are confident that through our solution provider approach and expertise coupled with our vast digital offerings that we bring to the table, we can bring a significant Value Addition to your and your partner organizations across Customer Acquisition, Customer Service, Back Office, Technology enhancements and other LoB’s.
Why Attend?
New connections : Understand how your industry peers are managing uncertainty and keeping their people motivated
Business trends :Gain in-depth guidance from expert speakers on fine-tuning your customer experience and Stay current with emerging business trends
New technologies : Understand the impact new technology can make and Be inspired by the distinguished leaders & their thoughts at the forefront of their game
Get actionable advice on specific business challenges& get your most pressing questions answered
Understand the need for customer-centricity to compete in disruptive environments
Make the most of Virtual Networking which is the need of the hour
Sponsors benefit in Nutshell
Gain preferential access to the senior executives in your target market and demonstrate your newest products to generate Sales Lead
Meet decision makers face-to-face to leverage your product and brand building
Establish strong relationships and make proposals to potential customers
Demonstrate your expertise and product excellence to a large engaged audience.
Take the stage and educate your audience on how your company Solutions can drive their business forward
Unparalleled exposure for your brand and expertise at a premier Summit
Venue
Courtyard by Marriott Bengaluru Outer Ring Road, Marathahalli
