Avaya is reimagining digital communications with innovation that defines the future of work and the customer experience. Our Avaya OneCloud ecosystem and its solutions empower organizations to deliver experiences that matter to customers and employees alike.

Every day, Avaya creates millions of intelligent communications experiences for customers around the globe. We are shaping what’s next for the future of work with cloud communications solutions that deliver game-changing business benefits.

Visit us at www.avaya.com

EbixCash Global Services is recognised amongst the first independent customer relations and retention organisations in India, with major BPO, CRO and HRO offerings via nine contact centres across the country.

With a widespread reach across India, EbixCash is able to have one of the most dynamic and adaptable workforce, with an ability to react quickly to any changes in client demands. This is also evident through our Clientele, with our clients coming in from various industries such as BFSI, Retail, E-commerce, travel, transport and many more.

Backed by our values of Integrity , reliability, Quality, Trust and Teamwork, EbixCash Global services aims to become one of the heavyweights in the BPO industry.

Our Dynamism can also be seen through “Eica”, our difference creator in the industry.

Eica is a sign of unity and a mentor at EbixCash Global Services.

Eica is a central member of our team who resembles our goals, values, and our relation to the company.

Eica’s campaign is used as a way for our employees to have their voices heard and show them that their suggestions and views are valued.

Eica inherits a multitude of meanings. In Hebrew it means “ Where are you?”, while in Marathi it means “Please listen”. Keeping this in mind, we have incorporated Eica in various campaigns such as “Meri Awaaz Suno” (Listen to me) . “Meri Awaaz hi meri Pehchan hai” (my voice is my identity) and for various marketing and promotional campaigns.

Moreover, we have the Eica Crm as well to create an environment wherein our Mascot is a key figure of remembrance.

Exotel is one of Asia’s largest cloud telephony companies, working with 4,500+ businesses including top enterprises and start-ups. They solve communication problems for various industries be it Automobile, E-commerce, Cab aggregators, BFSI or Fintech. Exotel is a secure and reliable business phone system on the cloud. Simple to setup. No additional infrastructure or equipment required. Enables sales and support teams irrespective of where they work from.

Visit us at www.exotel.com

SuperBot as the name signifies is an AI-Powered Conversational agent, which can have smart conversations with humans over telephony channels, and can act as a virtual call centre for businesses, at zero infrastructure and training cost. Its India’s First Voice Agent, which is being offered as a SaaS Based DIY Platform with Real-Time Data Fulfilment, enabling businesses to go live with their own call centre in less than 30 minutes. Built with the vision of enabling businesses to reach out the masses, it offers on-the-go scalability to place as many as 1M+ calls a day. In just a span of 2 years of its launch, it has already placed 18M+Calls and is enabling businesses hailing from all the verticals be it Education, Healthcare, Ecommerce, BFSI, Automobile, etc to reduce their AHT while gaining a higher CSAT Score. It has already been entrusted by 250+ organisations across India, which includes names like Pristine Care, ISB Hyderabad, Manipal University, Raphacure, LPU, Chandigarh University, Sharda University, Nutroactive, InfraMantra, etc.

To know more please visit superbot.works

Simple2Call provides simple, scalable and reliable connectivity & cloud technology platform for contact center and unified communications. We have been in business for 40 years and in  telecom solution for 30 years. Our customers include India’s top BFSIs, BPOs, IT services companies and global UCaaS & CCaaS providers. Our Mobile CLI service in India and 2-way DID service in  60+ countries deliver 20% more call connect. Simple2Call global network infrastructure includes private cloud POPs in metro cities in India and New York, London, Singapore backed with 99.9% uptime SLA. We hold UL-VNO license in India & FCC 214 license in USA for telecom regulatory compliance and IT security compliance for PCI DSS ISO27001  & ISO27701. Cloud contact center solution include Omni-channel platform with ACD, IVR designer, powerful predictive Diallers, built-in CRM, rich analytics, native WebRTC support and extensive APIs for CRM/ Digital backend integration. Our VRM solutions are used for compliance call recording by large stock trading houses. Explore your CX transformation requirement with us!

Visit us at www.simple2call.com

Demystification of CX leader’s role in current scenario

Strategic Keynotes and Guest Speakers at the forefront of harnessing the full power of CX to drive business growth

Role-based sessions aligned to the priorities of CX, B2C and B2B Marketing and Digital Leaders

Innovative session formats to meet your learning style, including analyst presentations, panel discussions, and more

Marketplace opportunities to help you find the right solution provider for your Customer Experience needs

Networking opportunities to help you expand your community, meet with Forrester analysts, and connect with peers facing similar challenges