The Economic Times is organising a conversation among industry leaders focusing on Powering a CX-first Culture on 7th November (starting 5:30 pm) at the JW Marriott Hotel, Bengaluru. The initiative hopes to engage with industry leaders on critical issues driving the engagement of tomorrow.

Digital consumers are changing the rules of the game today. Disruptions and heightened customer expectations have created this crucial need for organisations to manage more channels. Coping up with this increased digital engagement by the hyper-connected consumer, needs a unified organisation-wide strategy that can help truly understand them. We plan to drive the conversation, which will bring in leading voices across industries, to share learnings and insight, weigh in on challenges, and touch upon trends in a closed-door discussion.