The pandemic resulted in the digital adoption to take a quantum leap at both the organizational and industry levels. The current situation is not just challenging for businesses but also pushing towards additional innovation.
With the advancement of a “smart”, connected World is allowing businesses across nations to leapfrog several stages of development in all the industries, redefining business, customer experience, and society. Today, in the age of abundance we have more information than ever and customers expect business to meet them anywhere, any time, on any device.
With current scenario somewhat returning to normal is reshaping customer behavior. The companies are working on solving customer trends and patterns now and in future. Emerging technologies, shifting demographics, evolving consumer preferences and increased environmental awareness are all driving radical changes.
This interesting Executive roundtable will provide a platform to understand and learn more about current trends, challenges, technology, and innovations and finally give us a glimpse on what’s coming in the future to be prepared for.
Presenting Partner
Businesses are built on the experiences they provide and every day millions of those experiences are built by Avaya (NYSE:AVYA). For over one hundred years, we’ve enabled organizations around the globe to win—by creating intelligent communications experiences for customers and employees. Avaya builds open, converged and innovative solutions to enhance and simplify communications and collaboration—in the cloud, on premise, or a hybrid of both. To grow your business, we’re committed to innovation, partnership, and a relentless focus on what’s next. We’re the technology company you trust to help you deliver Experiences that Matter.
Visit us at www.avaya.com
In this roundtable, we will focus on
Lessons learnt & changes brought about in CX because of the COVID 19 pandemic
Digital Transformation driven by Automation
Empathy in Customer Experience that helps your brand breakthrough
Leverage the strategies for designing and delivering superior customer service
How Digital Transformation is redefining Customer Experience
Our Speakers
Saranjeet Singh
Deputy Vice President E- Commerce
Bharti Enterprises
Shriya Priyadarshini
Head – New Product Development
Dish TV India Limited
Tushar K. Srivastava
Vice President & Business Head – B2B
Jubilant FoodWorks Ltd.
Vivek Kumar Sinha
Chief Marketing Officer
Home Credit India
Kamana Jain
Quality head – Business excellence
& Quality Assurance
Guardian Life
Shreyansh Srivastava
VP & Head-Assets
Shivalik Small Finance Bank
Rahul Tandon
VP & Chief Customer Service Officer
Ecom Express Limited
Vishal Thakkar
Head – Unified Communication and collaboration
Avaya
Saurabh Lakhanpal
Sales Specialist
Avaya
Who should Attend?
Director, Vice President, AVP, Heads of