The pandemic resulted in the digital adoption to take a quantum leap at both the organizational and industry levels. The current situation is not just challenging for businesses but also pushing towards additional innovation.
With the advancement of a “smart”, connected World is allowing businesses across nations to leapfrog several stages of development in all the industries, redefining business, customer experience, and society. Today, in the age of abundance we have more information than ever and customers expect business to meet them anywhere, any time, on any device.
With current scenario somewhat returning to normal is reshaping customer behavior. The companies are working on solving customer trends and patterns now and in future. Emerging technologies, shifting demographics, evolving consumer preferences and increased environmental awareness are all driving radical changes.
This interesting Executive roundtable will provide a platform to understand and learn more about current trends, challenges, technology, and innovations and finally give us a glimpse on what’s coming in the future to be prepared for.
Presenting Partner
Businesses are built on the experiences they provide and every day millions of those experiences are built by Avaya (NYSE:AVYA). For over one hundred years, we’ve enabled organizations around the globe to win—by creating intelligent communications experiences for customers and employees. Avaya builds open, converged and innovative solutions to enhance and simplify communications and collaboration—in the cloud, on premise, or a hybrid of both. To grow your business, we’re committed to innovation, partnership, and a relentless focus on what’s next. We’re the technology company you trust to help you deliver Experiences that Matter.
Visit us at www.avaya.com
In this roundtable, we will focus on
Lessons learnt & changes brought about in CX because of the COVID 19 pandemic
Digital Transformation driven by Automation
Empathy in Customer Experience that helps your brand breakthrough
Leverage the strategies for designing and delivering superior customer service
How Digital Transformation is redefining Customer Experience
Who should Attend?
Director, Vice President, AVP, Heads of
Customer Experience
Customer Journey /Customer Relations
Customer Operations
Customer Engagement
Contact Centre Heads
Head of Product Development
Head of Digital/ Digital Transformation
Head of Consumer Insights & Analytics
Digital Transformation
Innovation & Technology
Our Speakers
Dolan Bastya
Senior General Manager – Business &
Marketing ( Asia Pacific )
Glenmark Pharmaceuticals Ltd.
Arpanarghya Saha
Chief Digital Officer
Nippon India Mutual Fund
Sharad Malik
Head Operations – Consumer & Ent IoT
Vodafone Idea India
Vimal Vyas
Head Service Quality
& Customer Experience
Tata CLiQ
Prateek Vora
Head – Online Reputation Management
Games24x7
Bharat Melag
Head – Consumer Solutions, India
& South Asia
Visa
Neha Parekh
Head Of Logistics and Customer Service
Godrej Consumer Products Limited
Prashin Jhobalia
Vice President – Marketing Strategy
House of Hiranandani
Vishal Thakkar
Head – Unified Communication & Collaboration
Avaya
Saurabh Lakhanpal
Sales Specialist