Businesses and organizations are always looking to enhance their Customer Experience strategies that help in maintaining long term relationships that attract new customers and retain old ones.
In order to implement an effectively digital customer service & experience strategy, it is very important to understand the customers current journey so that it can be enhanced. Focusing digital transformations on the customer experience forces companies to address, empathize and understand all the touchpoints in which they interact with customers every day.
A lot of significant changes have been observed because of the pandemic. Customers have been forced to shift their engagements, purchases and their support needs to digital channels. This has acted as a catalyst in accelerating innovation and technology in the customer experience arena.
Presenting Partner
Businesses are built on the experiences they provide and every day millions of those experiences are built by Avaya (NYSE:AVYA). For over one hundred years, we’ve enabled organizations around the globe to win—by creating intelligent communications experiences for customers and employees. Avaya builds open, converged and innovative solutions to enhance and simplify communications and collaboration—in the cloud, on premise, or a hybrid of both. To grow your business, we’re committed to innovation, partnership, and a relentless focus on what’s next. We’re the technology company you trust to help you deliver Experiences that Matter.
Visit us at www.avaya.com
Key focus areas
1. Lessons learnt & changes brought about in CX because of the COVID 19 pandemic
2. Importance of customer centricity & customer experience enhancement
3. Strategies to deliver a seamless customer experience
4. How Digital Transformation is redefining the Pharmaceutical & Healthcare
Who should attend?
Director, Vice President, AVP, Heads of :
1. Customer Experience
2. Customer Journey
3. Customer Engagement
4.Digital Transformation
5. Innovation & Technology
Our Speakers
Rajiv Malhan
Head – Revenue Assurance –
Strategy, Design & Analytics
Aditya Birla Sun Life Insurance
Kanika Garg
Head of Product
Principal Financial Group
Kumud Upadhyay
Senior Vice President
Motilal Oswal Financial Services Ltd.
Sanjeev Nawani
Global Consumer Experience
Transformation Leader
Mondelez International
Manish Shah
Vice President –
Digital Customer Experience (DCX)
Capgemini
Nitin Jain
CEO
Welspun Global Services Ltd.
Thambu raj Anthuvan
Vice President –
Sales & Marketing
USV Private Limited
Camellia Dey
Associate Director, Sales Transformation
PepsiCo
Aalap Gandhi
AVP, Distribution, Innovations & Strategy
Future Generali India Life
Vishal Thakkar
Head – Unified Communication and collaboration
Avaya
Nilesh Marathe
Digital Engagement Solution Sales Leader