The Pharma & Healthcare industry is providing a service that can make a difference of life and death. How you are made to feel during a healthcare journey, from diagnosis to treatment and on- going disease management holds great value. In other industries CX is being delivered at the highest level and the same is expected from the Pharma and Healthcare industry.
It is constantly finding innovative ways that build customer centricity, innovation, and engagement with all stakeholders. The industry needs to drive and create a sense of urgency in implementing CX strategies because great customer experiences create business value. The pharma & healthcare industries should emphasize on fostering a relationship with all partners in the healthcare ecosystem.
There is immense competition across the pharmaceutical market for customer acquisition and retention that is achievable only by adopting a modern, sales-driven digital technology with transformative tools & processes. Pharma would also need to advance its understanding of the patient journey not only during the treatment, but also prior to and after their diagnosis.
Making healthcare orginzations more customer – centric and attentive has numerous long term benefits that can very well result in a large market share for the brand. Using technology to its benefit seems to be the best way going forward in enhancing customer experience. All they need to do is show agility and precision in adapting to new technology.
Giving customers dynamic, positive, trustworthy and relevant experiences is the top strategic priority in the present time.
Presenting Partner
Businesses are built on the experiences they provide and every day millions of those experiences are built by Avaya (NYSE:AVYA). For over one hundred years, we’ve enabled organizations around the globe to win—by creating intelligent communications experiences for customers and employees. Avaya builds open, converged and innovative solutions to enhance and simplify communications and collaboration—in the cloud, on premise, or a hybrid of both. To grow your business, we’re committed to innovation, partnership, and a relentless focus on what’s next. We’re the technology company you trust to help you deliver Experiences that Matter.
Visit us at www.avaya.com
Key focus areas
1. Lessons learnt & changes brought about in CX because of the COVID 19 pandemic
2. Importance of customer centricity & customer experience enhancement
3. Strategies to deliver a seamless customer experience
4. How Digital Transformation is redefining the Pharmaceutical & Healthcare
Who should attend?
CXO, VP, President & Director of:
1. Customer Experience
2. Customer Journey
3. Customer Engagement
4. Customer Solutions
5. Channel Management
6. Business Head
7. Happiness officer
8. Innovation & Technology
9. Digital Transformation
Our Speakers
Dr. Pramod Kumar Rajput
Vertical Head & Sr Vice President
Cadila Pharmaceuticals Ltd.
Prachi Mohapatra
Marketing Head, OTC, Emerging Markets
Dr. Reddy’s Laboratories
Sameer Srivastava
Vice President
Alkem Laboratories Ltd.
Rohit Garg
VP-Business Excellence
Alembic Pharmaceuticals Ltd.
Rahul Avasthy
Lead – Digital Transformation & Experience
Abbott
Vaibhav Rao
Digital Client Partner Asia
Pfizer
Anurag Srivastava
Executive Vice President, Cardiometabolic SBU
Intas Pharmaceuticals Limited
Vishal Thakkar
Head – Unified Communication and collaboration
Avaya
Nilesh Marathe
Digital Engagement Solution Sales Leader
Avaya
Why Attend?
Understand how your industry peers are managing uncertainty and keeping their people motivated.
Be inspired by the distinguished leaders & their thoughts at the forefront of their game
Get actionable advice on specific business challenges& get your most pressing questions answered.
Make the most of Virtual Networking which is the need of the hour.
Sessions
3:30 PM – Opening Remarks
3:35 PM – Keynote 1 – CX Opportunity for Pharma & Healthcare – Unlocking its true potential
3:55 PM – Panel Discussion – Need for Customer centric Digital Transformation – Technology to improve Customer Experience
4:45 PM – Engaging with audience through Q&A
5:00 PM – Closure of Webinar
Why Sponsor?
