The heart and soul of any business is the relationship it shares with its customers. A business does whatever it takes to be relevant and viable for its customers because they know that their customers are their assets and in today’s time creating a brand and ensuring loyalty is the most important goal.
The sole aim of a CRM system is to help organizations stay relevant by staying connected to customers, streamline processes & improve profitability. It not only helps contact management, sales management & productivity but also customer lifecycle, spanning marketing, sales, digital commerce and customer service interactions throughout the lifecycle.
In today’s commercial world, practice of dealing with existing customers and thriving business by getting more customers into the loop is predominant. Installing a CRM system can definitely improve the situation and help in challenging the new ways of marketing and business in an efficient manner. Hence it is inevitable for every business to have a full- fledged CRM system to cope up with all the business needs.
Even though the COVID 19 pandemic posed harsh challenges it came with its own set of positives. It changed CRM and modernized it for the better. It pushed businesses to to organize and analyze their data and put it to good use to make more informed decisions and leverage customer centricity.
In this era, CRM is being equated to the voice of the customer. These challenging times have illuminated why adopting a customer centric mind-set will be so critical as we work our way back to the world we once knew.
Presenting Partner
Compass is a software that Gamifies your Incentive Programs.
Integrate your CRM, pick one of our interactive game templates, and publish it in less than 10 mins. No more spreadsheets! With easy-to-publish game templates, leaderboards and analytics, Compass empowers your Sales Managers. With game-like elements, rewards, recognitions and complete access to relevant information, Compass motivates your on-the-ground Salesforce to do more! The end result is a highly energized organization with accelerated performances and sustained growth.
Visit us at www.getcompass.ai
Key focus areas
1. Lessons learnt & changes brought about in CX because of the COVID 19 pandemic
2. Importance of customer centricity & customer experience enhancement
3. Strategies to deliver a seamless customer experience
4. How Digital Transformation is redefining the Pharmaceutical & Healthcare
Who should attend?
CXO, VP, President & Director of:
1. Business Heads
2. Director
3. VP
4. IT head
5. Sr.Manager IT
6. Head VP
7. Director HR
8. Sales Head
Our Speakers
Sathish Krishnan
Head CRM
RedBus
Girish Kulkarni
VP sales and Marketing
Intas Pharma
Ajeshkumar Charuvilla
Assistant Vice President & Vertical Head Customer Service
Bajaj Allianz General Insurance Company
Atul Suri
Vice President & SBU Head
Alembic Pharmaceuticals Ltd.
Shakti Kumar Lekha
VP & CMO
Trimmers
Abhishek Kumar
CEO and Co-founder
Compass AI
Medini Mangala
VP Marketing
Compass
Nizam Saifi
Director