A majority of the BPOs in India handle an enormous amount of data through their call centre operation, but primarily all these are done through legacy systems with expensive hardware which comes with a depreciating value, frequent downtimes, rigidity of usage, difficult to scale and most importantly negligible data points to improve efficiency. The world and how things function are transforming at large, the wave of digital transformation is not a new thing anymore. Thus, an uniform system which has the flexibility to adapt to situations, scale at ease and gather data points at all stages to understand what exactly works well, is the need of the hour!
Join us on our insightful roundtable discussion which would focus on hHow digitalisation of BPO processes can improve the per agent productivity and how the data points collected by leveraging a cloud based system can help in strategic decision making.
Presenting Partner
Exotel is one of Asia’s largest cloud telephony companies, working with 4,500+ businesses including top enterprises and start-ups. They solve communication problems for various industries be it Automobile, E-commerce, Cab aggregators, BFSI or Fintech. Exotel is a secure and reliable business phone system on the cloud. Simple to setup. No additional infrastructure or equipment required. Enables sales and support teams irrespective of where they work from.
Visit us at www.exotel.com
Our Speakers
Vivek Bhatia
EVP Operations
Teleperformance
Yahya Rasheed
Global Head of L&D & Quality
– Digital Workplace
HCL
Harshdeep Singh Grewal
Head Customer Engagement
Mahindra Integrated Business Solutions
Pvt. Ltd.
Sudhanshu Solanki
Sr. AVP – MBB Digital
Transformation & Solutions
EXL
Rinoo Rajesh
Vice President | Digital & Business
Transformation Services
Conneqt Business Solutions Limited
Pranav Trivedi
Vice President – IT Infrastructure
& Managed Services
Xceedance
Rajiv Manalal Gupta
MD & Founder
worxpertise group
Bharathwaj Ranganathan
APAC Head of FPIA Consulting
Capgemini India
Sreeram Pagalla
Vice President – Delivery and Operations
Concentrix
Raman M K
Manager, Head of ABM
Exotel
Anamitra Ghosh
ABM Associate
Exotel
Who should attend
CXOs, Directors, VP, AVP, Head of