Education is the backbone of Indian society and economy. The industry has adapted exceptionally well to the rise in digitalization, especially in the last 10 months or so. Having said that, the education sector still faces quite a few hurdles with respect to Student/Parent communication.
While Edtech companies face challenges such as low call pick up rate, lead leakage and complex contact center processes, traditional institutions are finding it difficult to implement streamlined communication solutions to track and handle admission/support calls and to enable seamless voice interaction between tutors and students. Cloud telephony offers a simple solution to overcome these challenges.
Presenting Partner
Exotel is one of Asia’s largest cloud telephony companies, working with 4,500+ businesses including top enterprises and start-ups. They solve communication problems for various industries be it Automobile, E-commerce, Cab aggregators, BFSI or Fintech. Exotel is a secure and reliable business phone system on the cloud. Simple to setup. No additional infrastructure or equipment required. Enables sales and support teams irrespective of where they work from.
Visit us at www.exotel.com
Key themes to be addressed
Adoption of cloud telephony in the Education sector – Key challenges & opportunities
Key communication challenges faced by Educational Institutions and E-learning platforms, and how Cloud Telephony aims to solve them.
Importance of right communication with the right people at the right time
SLA monitoring and automation to improve operational efficiency
Our Enthusiast Speaking
Ajay Kotwal
Head of Operations
Podar Education Network
Pawas Sharma
Vice President – Business Head
Gradeup
Sayan Dev
Corporate Development
eSense Learning
Smarak Rath
Director Central Operations
& Customer Experience
Cuemath
Raman MK
Manager, Accounts based marketing
Exotel
Dheeraj B
Demand Generation Associate
Exotel
Who should attend
CXO, CEO, COO, Head, VP, Director, GM, Sr Manager / Manager
Sales/ Business Development
Customer Service, Call Center, CRM
IT
Digital Transformation
Operations
