Education is the backbone of Indian society and economy. The industry has adapted exceptionally well to the rise in digitalization, especially in the last 10 months or so. Having said that, the education sector still faces quite a few hurdles with respect to Student/Parent communication.
While Edtech companies face challenges such as low call pick up rate, lead leakage and complex contact center processes, traditional institutions are finding it difficult to implement streamlined communication solutions to track and handle admission/support calls and to enable seamless voice interaction between tutors and students. Cloud telephony offers a simple solution to overcome these challenges.
Presenting Partner
![exotel](https://www.thebrainalytics.com/wp-content/uploads/2021/11/exotel.png)
Exotel is one of Asia’s largest cloud telephony companies, working with 4,500+ businesses including top enterprises and start-ups. They solve communication problems for various industries be it Automobile, E-commerce, Cab aggregators, BFSI or Fintech. Exotel is a secure and reliable business phone system on the cloud. Simple to setup. No additional infrastructure or equipment required. Enables sales and support teams irrespective of where they work from.
Visit us at www.exotel.com
Key themes to be addressed
Adoption of cloud telephony in the Education sector – Key challenges & opportunities
Key communication challenges faced by Educational Institutions and E-learning platforms, and how Cloud Telephony aims to solve them.
Importance of right communication with the right people at the right time
SLA monitoring and automation to improve operational efficiency
Our Enthusiast Speaking
![Ajay Kotwal Ajay Kotwal](https://www.thebrainalytics.com/wp-content/uploads/2021/03/Ajay-Kotwal.jpg)
Ajay Kotwal
Head of Operations
Podar Education Network
![Pawas Sharma Pawas Sharma](https://www.thebrainalytics.com/wp-content/uploads/2021/03/Pawas-Sharma.jpg)
Pawas Sharma
Vice President – Business Head
Gradeup
![Sayan Dev Sayan Dev](https://www.thebrainalytics.com/wp-content/uploads/2021/03/Sayan-Dev.png)
Sayan Dev
Corporate Development
eSense Learning
![Smarak Rath Smarak Rath](https://www.thebrainalytics.com/wp-content/uploads/2021/03/Smarak-Rath.jpg)
Smarak Rath
Director Central Operations
& Customer Experience
Cuemath
![Raman M K Raman M K](https://www.thebrainalytics.com/wp-content/uploads/2021/11/Raman-M-K.jpg)
Raman MK
Manager, Accounts based marketing
Exotel
![Dheeraj B Dheeraj B](https://www.thebrainalytics.com/wp-content/uploads/2021/03/Dheeraj-B.jpg)
Dheeraj B
Demand Generation Associate
Exotel
Who should attend
CXO, CEO, COO, Head, VP, Director, GM, Sr Manager / Manager
Sales/ Business Development
Customer Service, Call Center, CRM
IT
Digital Transformation
Operations
![attend](https://www.thebrainalytics.com/wp-content/uploads/2021/03/attend.jpg)