Customer expectations have gone through the roof in the past year. Shoppers now desire digital-first experiences and don’t think twice before switching to other brands that offer better experiences. So, with digital consumerism being thrust into the front seat, how can you provide stellar support across the e-commerce journey?
The massive e-commerce boom has resulted in an influx of customer communication and virtual interactions. So whether you are ramping up a business or trying to keep up with current demand, the focus needs to be on building sustainable CX strategies.
In this webinar, we shall talk about the constant and rapid change that is the new normal in e-commerce.
Presenting Partners
Businesses are built on Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a dedicated team operating from 13 global locations to serve customers throughout the world.
For more information visit www.freshworks.com
Ozonetel was founded in 2007 by an experienced team of technologists and entrepreneurs. Our full-stack customer experience software was built from the ground up to solve the practical problems that keep call centers worldwide from making the most of their communications platform.We are known for developing and launching the first cloud-based customer experience platform in the Indian marketplace. Since then, unparalleled customer support and continuous AI innovation continues to set us apart as we’ve grown to create a global impact.
For more information visit www.ozonetel.com
Who should Attend?
CXO’s/ VP/ President/Directors:
Customer Experience / Journey/ Engagement
Contact Centre
Channel Management
Business Head
Happiness officer / Customer Support
Innovation & Technology
Digital Transformation
Our Enthusiasts Speaking
Anand Narang
VP Marketing & CX
Bata India
Debojit Sen
Business Head
Cardekho
Prashanth Kancherla
VP, International Business
Ozonetel Communications
Prerna Ramesh
Senior Experience Officer
Ozonetel Communications
Vinod Chandramouli
Principal Consultant – Business Transformation Consulting ROW