Effective employee engagement has become pivotal to a brand’s CX strategy. According to Gartner, 86% of CX executives rank employee engagement as a top factor in delivering improvements in CX. Being at the forefront of customer interactions, contact center agents can potentially make or break your brand impression. With the right tools, training and motivation, an agent can resolve problems faster and deliver stellar customer experience, thereby inspiring brand loyalty.
Join us to learn how you can leverage call center solutions to provide your agents with insight into your customer’s issues, drive agent productivity, and increase reporting to make the right business decisions.
Presenting Partner
Ozonetel is an industry leader within the Customer Experience (CX) space, offering businesses a robust, omnichannel platform to manage end-to-end communication flows. The AI-powered, full-stack platform has enabled over 2,500+ businesses to simplify, manage, and analyze interactions at every step of their customer communication and engagement journey.
The platform helps enterprises to engage with customers at every touchpoint across voice, chat, SMS, WhatsApp, and other digital channels. It fully integrates with CRM and other business applications and offers a truly omnichannel experience for customers.
Ozonetel offers its customers a global infrastructure that is fully compliant with the telecom regulations across United States, South & Middle East Asia, and India. The company is known for completing full-fledged deployments in days, not weeks, and is consistently recognized as a higher performer across G2 and other third-party review sites.
For more information visit www.ozonetel.com
Businesses are built on Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a dedicated team operating from 13 global locations to serve customers throughout the world.
For more information visit www.freshworks.com
In this webinar you’ll learn how to
Drive agent productivity
Improve customer satisfaction
Monitor and measure agent performance
Identify customer pain points
Who should attend?
Founders / CXO / Sr VP / VP / Director / Head of
CX
Technology
Operations
Digital Transformation
Customer Support
Customer Service
Contact Centre
Business & Process Excellence
Our Speakers
Ajay Nambiar
Chief Service Officer – M3M India Pvt Ltd
Chief Operating Officer – PYP India Pvt Ltd
Arundhati Govekar
Founder and Lead Coach
Rathee
Vikas Khandelwal
VP & Member Management Committee and Business Unit Head
HealthAssure
Shashank Chakrawarti
Business Head Wellness
Forever Medicare Private Limited
Krishnakumar Govindarajan
CX Solution Consultant
Freshworks
Rampradeep Kumar P
Senior Product Consultant
Ozonetel
Karthik Chakrapani
Chief Business Officer