Today, 83% of enterprises risk revenue and market share loss due to outdated legacy solutions. While it is essential to improve agility, scalability, and interoperability — cloud migration can be daunting for large businesses who need to consider security, risk, compliance, and scale.
In this webinar, we will share insights from 250+ successful enterprise cloud transition journeys. We will share the challenges companies faced and the strategies they employed to migrate their contact center securely and effectively. Together, we will explore frameworks to discover existing gaps in your customer experience, analyze your return on investment, and simplify your cloud migration roadmap.
Presenting Partner
Ozonetel is an industry leader within the Customer Experience (CX) space, offering businesses a robust, omnichannel platform to manage end-to-end communication flows.
The platform helps enterprises to engage with customers at every touch point across voice, chat, SMS, WhatsApp, and other digital channels. It fully integrates with CRM and other business applications and offers a truly omnichannel experience for customers.
Ozonetel offers its customers a global infrastructure that is fully compliant with the telecom regulations across United States, South & Middle East Asia, and India.
For more information visit www.ozonetel.com
Key Takeaways
Critical CX Challenges Enterprises Face Today
Considerations for Reassessing Your Premise-based Solution
How to Assess CX Gaps in Your Contact Center
Preparing for the Cloud: Critical Factors to Evaluate
Who should attend
MD / CEO / COO / Sr VP / VP / Director /Head
Contact Centre
Digital Transformation
Information Technology
Customer Experience
Customer Support
Customer Service
Customer Success
Customer Delight
Call Centre
Our Speakers
Vikas Khandelwal
Head Insurance OPD
HealthAssure
Abhijit Dey
VP – Product Head API Banking
Axis Bank
Smitha Kumar
Head – Customer Experience
Equitas Small Finance Bank Limited
Kingshuk Sanyal
Chief Business Officer
Mahindra First Choice Wheels Ltd
Sudhanshu Mishra
VP – Business Development