In an increasingly competitive stockbroking industry, customer service has emerged as a critical factor for success. According to a recent industry survey, 78% of clients prioritize exceptional customer service when choosing a stockbroker.
This webinar aims to equip stockbrokers with effective strategies to rethink their customer service approach and achieve remarkable outcomes. By examining the evolving landscape and leveraging technology, brokers can provide personalized experiences to clients, thereby fostering strong relationships. The webinar will delve into the challenges faced by stockbrokers and highlight opportunities for growth.
Furthermore, communication techniques, managing customer expectations, and proactive strategies for loyalty and retention will be explored. Join this webinar to gain valuable insights and actionable strategies, empowering you to thrive in the stockbroking industry by revolutionizing customer service.
Presenting Partner
Ozonetel is an industry leader within the Customer Experience (CX) space, offering businesses a robust, omnichannel platform to manage end-to-end communication flows.
The platform helps enterprises to engage with customers at every touch point across voice, chat, SMS, WhatsApp, and other digital channels. It fully integrates with CRM and other business applications and offers a truly omnichannel experience for customers.
Ozonetel offers its customers a global infrastructure that is fully compliant with the telecom regulations across United States, South & Middle East Asia, and India.
For more information visit www.ozonetel.com
Key Takeaways
Managing fluctuating call loads and ensuring uninterrupted Service
Leveraging automation to improve self service & optimizing efficiency
Empowering agents to deliver exceptional service
Creating a strong compliance culture to build customer trust
Our Speakers
Sudhanshu Mishra
VP – Business Development
Ozonetel
Dharmender Narang
Senior Vice President
IIFL Securities
Arpan Sen
CTO
Ventura Securities Ltd
Jay Shah
Head – Customer Service
Yes Securities
Ankit Agarwal
Executive Director