The battle for customer loyalty has never been more competitive. Organizations are plowing in more investments and efforts towards customer care strategies and with good reason! Reports reveal the importance of customer engagement in buying decisions – 86% of consumers are willing to pay more for better customer service and 54% of millennials reveal that they stopped doing business with a brand due to poor customer service.
Under this demanding scenario, businesses have turned to technology to make the most out of their contact centers, in order to provide a fulfilling customer experience.
When it comes to using technology to optimize Contact Center functions – CCaaS (Contact Center as a Service) is the perfect solution of using cloud-computing platforms to integrate the latest technology with your contact center while keeping the costs low. Sify Technologies Enterprise Voice CAAS helps integrate omni-channel communication platforms on cloud allowing flexibility to the customer to choose the medium of communication to interact and deliver a CX experience.
When it comes to providing collaboration and communication services to organizations spread over continents, Sify Technologies which is a pioneer in Voice and Data services, with its decades of experience in data communication solutions, network integration services, Data Center services and application integration services can provide enterprise grade collaboration services to verticals ranging from Healthcare, IT/ITes, Manufacturing, Retail, Education and more.
Presenting Partner
Ozonetel was founded in 2007 by an experienced team of technologists and entrepreneurs. Our full-stack customer experience software was built from the ground up to solve the practical problems that keep call centers worldwide from making the most of their communications platform.We are known for developing and launching the first cloud-based customer experience platform in the Indian marketplace. Since then, unparalleled customer support and continuous AI innovation continues to set us apart as we’ve grown to create a global impact.
For more information visit www.ozonetel.com
A Fortune India 500 company, Sify Technologies is India’s most comprehensive ICT service & solution provider. With Cloud at the core of our solutions portfolio, Sify is focused on the changing ICT requirements of the emerging Digital economy and the resultant demands from large, mid, and small-sized businesses.
Sify’s infrastructure comprising 11 state-of-the-art Data Centers, the largest MPLS network, partnership with global technology majors and deep expertise in business transformation solutions modeled on the cloud, make it the first choice of start-ups, SMEs and even large Enterprises on the verge of a revamp.
More than 10000 businesses across multiple verticals have taken advantage of our unassailable trinity of Data Centers, Networks and Security services and conduct their business seamlessly from more than 1600 cities in India. Internationally, Sify has presence across North America, the United Kingdom and Singapore.
For more information visit www.sifytechnologies.com
Businesses are built on Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a dedicated team operating from 13 global locations to serve customers throughout the world.
For more information visit www.freshworks.com
Key Takeaways
Understand if your business should adopt an OPEX-based CAAS
Get actionable advice from Tech leaders to optimize your CX strategy
Future-proof your communication strategy
Our Speakers
Jagjit Singh Matharu
Head, Product & Business – Voice, CaaS & Collaboration
SIFY
Suhana Somanna
Regional Head – South
Ozonetel
Raghavendran R
Lead – Partner Sales Engineer