Simple, easy, and intuitive – that’s the experience customers expect when they go shopping online. The past decade has seen fundamental changes in consumer behavior with the explosion of digital, smart phones, messaging apps, and so on. We are in the age of connected commerce and convenience is a way of life. So, it’s time that brands focus on a more holistic approach to understand their customers, for driving decisions and loyalty at every turn. That’s where conversational CX comes in.
Join us to find out how you can meet customers exactly where they are in their journey, on the channel of their choice. Our experts will be sharing insights on curating seamless personalized experiences with conversational commerce that would ultimately help you manage support tickets, automate inquiries, recover abandoned carts, increase average order value, and improve customer satisfaction.
Presenting Partner
Ozonetel was founded in 2007 by an experienced team of technologists and entrepreneurs. Our full-stack customer experience software was built from the ground up to solve the practical problems that keep call centers worldwide from making the most of their communications platform.We are known for developing and launching the first cloud-based customer experience platform in the Indian marketplace. Since then, unparalleled customer support and continuous AI innovation continues to set us apart as we’ve grown to create a global impact.
For more information visit www.ozonetel.com
For more than 25 years, Zoho has been committed to building software and technology that help businesses excel. From small companies to large organizations, 80M+ users worldwide rely on Zoho to get work done. Zoho is privately held and profitable with more than 11,000 employees. Its privacy-first approach, long-term thinking, deep engineering focus, and customer-centric philosophy make it one of the world’s most prolific technology companies. Headquartered in Chennai, India, Zoho has additional offices in the United States, Japan, China, Canada, Singapore, Mexico, Australia, the Netherlands, Brazil, Saudi Arabia, and the UAE.
For more information visit www.zoho.com
Key Takeaways
Changing e-commerce landscape in term of buying behavior
Hyper-personalization throughout the customer journey at scale
Recovering abandoned carts & increasing conversions
Automating touchpoints & channels in the various stages of customer journey
Actionable insights to increase customer retention & loyalty
Choosing the right support solution for your e-commerce model
Who should attend?
E-commerce Heads
Operations
Digital Transformation Heads
CX Heads
Contact Center Heads
Customer Service / Support
Our Speakers
Rampradeep Kumar P
Senior Product Consultant
Ozonetel
Prashanth Kancherla
VP – Products
Ozonetel
Rajesh Kannan
Product Manager – Telephony Integrations