In today’s rapidly evolving financial landscape, Non-Banking Financial Companies (NBFCs) face the dual challenge of delivering exceptional customer experiences (CX) while fostering sustainable growth. This roundtable discussion aims to explore the pivotal role of CX platforms powered by Artificial Intelligence (AI) in achieving this delicate balance within the NBFC sector.
The roundtable will gather industry experts, thought leaders, and NBFC professionals to explore AI-driven CX platforms’ transformative potential.
Key points of discussion will include
CX Platforms' Central Role: Orchestrating seamless customer experiences across channels
Personalization and Engagement: AI's role in offering tailored financial solutions
Omnichannel Experiences: Ensuring consistent interactions online and offline
Data-Driven Decision Making: Leveraging customer data for informed choices
Real-time Customer Support: AI-driven chatbots for 24/7 assistance
Compliance and Security: Ensuring regulatory compliance and data security
Your insights and expertise are invaluable as we explore the future of CX in NBFCs, leveraging AI-powered CX platforms. Join us to shape industry transformation through your strategic input.
Presenting Partner
Ozonetel is an industry leader within the Customer Experience (CX) space, offering businesses a robust, omnichannel platform to manage end-to-end communication flows.
The platform helps enterprises to engage with customers at every touch point across voice, chat, SMS, WhatsApp, and other digital channels. It fully integrates with CRM and other business applications and offers a truly omnichannel experience for customers.
Ozonetel offers its customers a global infrastructure that is fully compliant with the telecom regulations across United States, South & Middle East Asia, and India.
For more information visit www.ozonetel.com
Who should attend?
CIO
CTO
IT Heads
Head of Digital Transformation
Head of Customer Experience
Head of IT & Operation
Our Speakers
Anil Kwatra
Head – Operational Excellence & Innovation
Satin Creditcare Network Ltd.
Pushp Raj Singh
Senior Vice President- MSME Lending
Northern Arc Capital
Rohit Garg
Head Digital & Product SCF
Hero FinCorp
Suraj Shetty
Head Customer Experience
RING
Dr. Jasmin B Gupta
Founder & Director
Meitmoney
Jagjit Singh Chowdhury
Regional Head, India(West)